Taj Ganges, Varanasi

ซื้อห้องพัก 2 ห้อง และซื้ออาหารเช้าสำหรับ 4 คน แบบชำระเงินล่วงหน้าเรียบร้อยแล้ว แต่เจ้าหน้าที่โรงแรมแจ้งว่า ซื้อแต่ห้อง 2 ห้องอย่างเดียว ราคาที่จ่ายมานี้ยังไม่รวมค่าอาหารเช้า โรงแรมกำลังปล้นค่าอาหารเช้า คนละ EUR 26 x 4 = EUR104.- แย่จังเลยครับ โทรแจ้ง Hotel dot com แล้ว เจ้าหน้าที่ชื่อ คุณอรทัย เธอไม่ให้ความช่วยเหลือใดๆๆ นิ่งเฉยกับเหตุการณ์ที่แจ้งให้จัดการ คงคิดว่าไม่ใช่ความผิดพลาดของตัวเอง. แต่เงินเดือนคุณมาจากค่ายายหน้าระหว่างลูกค้ากับโรงแรมต่างๆๆ ทั่วโลก ปราศจากการดูแล และติดต่อกลับจาก Hotel dot com

The stay can be summed up in one word - FANTASTIC. Do i need to say more.

Great hotel. Enjoyed.

We stayed for 2 nights at Taj Ganges. Property is nice and staff - Muskan is friendly and helpful. However, the bed sheets in one of our room had tea stains and was dirty and the bedsheet was not changed, we observed the same bed sheet was covered with another sheet next day, it kinda lacked quality of a 5 star hotel like Taj, except that food, transportation service from hotel and reception staff was great.

The staff especially at the Reception, were immaculate. They were very helpful and had a smile on their faces. A special thanks to Mr Khan at the reception !

Nice clean. Very very good nd kind staff of the hotel. Very nice food. Helping staff. All together excellent excellent

Heavy construction on site. Breakfast room in poor condition

Hotel antigo, com obras a decorrer estando a ser construído um novo hotel adjacente. Não obstante não se sentiu qualquer constrangimento com ruídos de obras. Zona de piscina muito agradável. SPA simpático com serviço muito bom, com destaque para Srª. Abhiram que me fez uma maravilhosa massagem. Apesar de já se fazer sentir a idade do hotel o quarto em que fiquei era bastante agradável, com cerâmico no chão o que me agradou (em vez de alcatifa ...). O ponto fraco do hotel era a restauração: pouca variedade, monótona. Num dos pequenos almoços negaram-me iogurte dizendo que não tinham.

Nice hotel in Varanasi. Clean and great room! Staff friendly and helpful. Highly recommended hotel

Staff service was very good. Construction on property was not good.

Excellent stay in Varanasi. Nice large property - oasis in the chaos of the streets of Varanasi. Property undergoing some construction updates. Main restaurant was moved to what might have been conference rooms - less than a nice eating venue. I'm sure it will all be wonderful after construction is complete.

It’s a good hotel to stay in Varanasi. They are under construction so there is some noice. The girl at the front desk was great because I wanted an early check in and she was able to make it possible: that made all the difference in our trip.

The staff was outstanding , especially Muskaan, Vijay, Roshan, Ratan and Rohit at the Chowk restaurant breakfast service. Their hospitality was exceptional.

Loud flute and tabla music played in the small dining room every night. Initially entertaining, but annoying afterwards. Too many Namastes from everyone makes it look artificial - loses the natural interaction with staff. Small bar area, small dining rooms, limited food choices. Luxury with dents. Lack of communication and coordination between staff.

El hotel cumple los standards de la cadena TAJ. Habitaciones impecables, instalaciones cómodas y agradables . El único pero ha sido que había una celebración de una boda y durante todo el mediodía y tarde estuvieron preparando el inmenso escenario y realizando pruebas de sonido y música . Al estar junto a la piscina hacía que esas pruebas resultasen sumamente molestas impidiendo poder relajarse y disfrutar del espacio, al final nos obligó a irnos porque el ruido era insoportable. Esta situación me parece inadmisible en un hotel de esta categoría y pagando el precio establecidos , que no es poco . He estado en más hoteles de esa categoría ( incluso siendo de la misma cadena ) y a pesar de haber alboroto por haber una boda, era totalmente asumible siendo las molestias mínimas. No obstante quiero resaltar el excelente servicio en el comedor nombrando en especial a Nikita, Muskan y Akashi siendo unos excelentes camareros . Al hacer el check out comenté lo del ruido y pidieron disculpas ofreciendo una caja de incienso, detalle de agradecer pero hay situaciones que a casi 500€ por noche considero no son aceptables .

Rooms and checkin were great. What gives this less stars is that the service in the restaurant for breakfast and dinner is terribly slow and they forgot your order! Also lots of mosquitos inside restaurant and outside surroundings.

The welcoming and check-in were excellent. The dinner and service were exceptional and everyone went out of their way to help

Stay was good. Food was good. Service was good.

Excellent Hotel . Very caring staff. Room though could have added dresser table and two chairs instead of one would be better as I missed that. Breakfast buffet was very good lots of choices. Nikita there was very helpful. I almost thought we will get shares in the company .

Lived up to the taj reputation