Palazzo Montebello

When we checked in, the refrigerator was leaking with water. Our bell hop stepped in and tracked muddy water in the room, which I cleaned up. They said they would move rooms but they never did. Unplugged that fridge, so I had to give the front desk staff my leftover carbonara and tiramisu to chill. We requested ice after 11pm, they said this was not possible. Ice is only available at the bar, really? First hotel i've stayed in with no ice maker. I requested an extra blanket because my gf gets cold. They only have 1 person working at night and could not leave the desk, so I had to walk down to get it. Same went for an extra bottle of water then next night. The hairdryer did not work well- turned off and on. Gf said it was the worst hairdryer she's ever used. New property, paint was peeling in the bathroom. For the price I was paying, all of this was unfortunate. When I spoke to the front desk about all these issues during check out, he offered me a free cup of coffee. What a joke. Nice aesthetics in the lobby but don't stay here.

Quarto amplo e muito confortável. Café da manhã excelente. O hotel é lindo! Muito bem decorado e aconchegante.

Great hotel in a really good location, in walking distance to the centre of Florence. The hotel is modern and has new interiors, the staff were friendly and the breakfast was a great selection! Would definintely recommend staying here

First rate room first rate service great time. Enrico in particular really took care of us with info taxis etc. Highly recommend this property

We had a great stay at the palazzo Montebello. Great location, clean, staff were friendly. Special mention to Eda at breakfast. She was fantastic. We will visit again soon!

Friendly and accommodating staff. The room was spacious and very clean.

The hotel was very nice. The only thing I would recommend is the air conditioning to be little better.

This was a beautiful property on a quiet street. Very helpful staff and taxis that showed up immediately. Very good Indian food is walkable for when you are tired of pasta.

Nydelig hotell med serviceminded personale. Virkelig et hotell og anbefale. 10/10

Lovely stylish hotel that sits just outside the hustle and bustle, but is still easily walkable to all the sights and attractions. Had a junior suite which was clean ,modern and spacious. Enjoyed a nice continental breakfast and liked relaxing with an evening drink in the pretty outside courtyard. All the staff were exceptional.

We loved this property and would definitely stay here again. The staff is very professional and friendly. The rooms are very comfortable and quiet. This is a hidden gem in Florence. The only thing is that it is an extra 10 min walk from the city center.

Excellent

Bar was so nice

The Palazzo Montebello is a very nice and a very comfortable hotel. The hotel personal are extremely helpful and patient. The hotel is centrally located to all of the restaurants, stores, museums and sites. When I return to Florence, I will be staying at Palazzo Montebello.

Superbe séjour dans cette hôtel rénovée. Le personnel a été très sympa et toujours à l’écoute. Je conseille vivement. Petit déjeuner au top. Très proche du centre de Florence.

Was

Wonderful stay here at Palazzo Montebello! Walking distance for a lot of great places! Wonderful staff!

Excellent service rooms and staff

ホテルのスタッフの皆さんがとても親切で快適でした！

Great place