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While the hotel was beautiful and the majority of the people who worked there were wonderful, some employees

Excellent Staff and Andrew was amazing changing our car rental drop off at Hertz

We had a lovely stay at the hotel, and the staff were very friendly and helpful. The room was lovely, and we stayed in a suite with a jacuzzi. I will say it needs more dining options and better room service during the evening.

The staff was beyond nice and it was super centrally located which allowed us to walk the city freely!

Hotel bem centralizado, atendentes e gerentes muito simpáticos mas não voltaria. Na primeira noite que chegamos, tínhamos acabado de ser roubadas. Roubaram nossa mala de mão no trem com passaportes e todos os nossos pertences, o recepcionista não queria nos deixar hospedar no hotel. Não teve a mínima sensibilidade e bom senso, as delegacias de polícia estavam fechadas, não havia o que fazer e éramos duas mulheres sozinhas. Eu e minha filha de 18 anos. Após eu me exaltar com a negação em nos hospedar mesmo estando toda a hospedagem paga e tendo cartão de crédito como garantia, o recepcionista aceitou a foto do meu passaporte que eu tinha no celular. Nos colocou num quarto horrível que nada condizia com as fotos dos sites. No dia seguinte eu solicitei a mudança de quarto e eles prontamente me concederam. No novo quarto sim, as condições eram ótimas. O gerente foi ótimo e tentou reparar da melhor maneira possível a insensatez do funcionário da noite anterior. De qualquer forma o hotel tem uma avaliação nos sites de hotel que, na minha opinião, não condizem com a realidade. Já fiquei em hotéis muito melhores em Firenze. O San Firenze, na minha opinião tem apenas uma excelente localização, nada mais.

The service from the front desk staff was excellent, they took care of everything!

Amazing stay

The staff was extremely helpful and made many arrangements on our behalf before our arrival. The location was absolutely perfect in the heart of Firenze but a street or two from all of the hustle and bustle so a really nice respite from the crowds. Amazing little piazza with many restaurants and felt so walkable and safe. The room was sizeable and gave us much space to relax and decompress. We enjoyed the Breakfast and apertivo service each day. We will stay here again!

We had a wonderful stay at San Firenze Suites & Spa. The hotel’s location is excellent, just a short walk to many of Florence’s main attractions, which made sightseeing very convenient. The front desk staff were extremely friendly, attentive, and always willing to help with recommendations and arrangements. Overall, it was a fantastic experience and we would definitely stay here again.

Very nice boutique hotel

Centrally located and very walkable with lots of restaurant and bar options at your door step. Generous free breakfast with prosecco included. House keeping refreshes towels more than once a day as well. Decent sized rooms.

Ótima localização, andamos o centro histórico todo a pé. Nosso quarto era grande e renovado, no 4andar, com um vista linda para a praça. Fomos recebidos com macarons e uma garrafa de prosecco, adoramos a gentileza! Muito silencioso, cama e travesseiros confortáveis, boa qualidade da roupa de cama e de banho, bom café da manhã, enfim, voltaria com certeza!

Awesome customer service. Large rooms.

Amazing hotel, beautiful room with a nice view, elegant, sophisticated, and in the middle of everything in Florence!

There is nothing that we haven't liked about this hotel! The location is exceptional, a few minutes from the Uffizi Gallery, Accademia, and numerous major Piazzas and Basilicas. The staff were friendly, helpful and spoke perfect English. They also delighted in encouraging my basic Italian. We have stayed there on all 3 trips to Florence, and I highly recommend San Firenze Suites.

Hotel bom, nada especial. O gerente do hotel muito prestativo assim como o Alessandr

Outstanding hotel. Friendly staff, super nice room. Great breakfast, and happy hour. We did not use the spa. The location is amazing, meters away from Palazzo Medici and Piazza della Signoria.

Wonderful hotel near all of the main areas and helpful staff.

Absolutely perfect property in the heart of Florence. Our room was spacious and wonderfully appointed. Staff was friendly and very helpful. Breakfast was of high quality. I would definitely stay here again!

Our stay was absolutely exceptional. Although our arrival was a bit confusing due to Google Maps taking us in circles, we eventually parked nearby and walked to the hotel. The front desk was incredibly helpful, especially since we arrived after the arranged parking closed at 11:30 PM,they made sure we were settled comfortably in our room. We were warmly welcomed with a bottle of champagne and delicious macrons. The room itself was stunning, spacious, with a large walk-in closet, a luxurious bathroom with both a bath and a shower, and breathtaking views. The bed and pillows were exceptionally comfortable, making for a perfect night’s sleep. The staff went above and beyond throughout our stay. They personally helped me bring the car to the front of the hotel and allowed it to remain parked there overnight. Breakfast was exceptional, with a great variety and high-quality offerings. The team also provided wonderful recommendations for local attractions, held our luggage after checkout, and even accommodated a late checkout. This was truly a fantastic stay,worth every penny. We will absolutely be back without question.