Localização.

A great hotel with a great location! Good breakfast, good service, and clean room with a comfortable bed.

Everything was lovely—the location, the staff, the room. We had a wonderful stay.

Stunning hotel. Superb location 3 mins walk from Uffizi and so much more.

Room was nice. Staff was super friendly and helpful.

The hotel is very clean, great location, friendly staff and the view from the suite’s window is the best.

Perfect

Big comfy bed and great city view.

Excellent location. Accommodating staff. Arranged driver for airport pickup. Room was spacious, clean and comfortable. Sound proof too. Enjoyed breakfast- great variety/options. Recommend!

The junior suite on our arrival wasn’t acceptable. The hotel responded very well in providing us a much better one for the following 3 nights of our stay. Staff was responsive and helpful.

All the staffs are very friendly.

Yes

Wonderful room, friendly staff and great breakfast. All in all a very pleasant experience.

One of the nicest hotels we’ve ever stayed in. The staff went above and beyond to make us feel welcome. Many thanks. Will definitely stay there again if in Florence for the evening.

Perfect location - view of Duomo from room - great breakfast- service was excellent

While the hotel was beautiful and the majority of the people who worked there were wonderful, some employees

Excellent Staff and Andrew was amazing changing our car rental drop off at Hertz

We had a lovely stay at the hotel, and the staff were very friendly and helpful. The room was lovely, and we stayed in a suite with a jacuzzi. I will say it needs more dining options and better room service during the evening.

The staff was beyond nice and it was super centrally located which allowed us to walk the city freely!

Hotel bem centralizado, atendentes e gerentes muito simpáticos mas não voltaria. Na primeira noite que chegamos, tínhamos acabado de ser roubadas. Roubaram nossa mala de mão no trem com passaportes e todos os nossos pertences, o recepcionista não queria nos deixar hospedar no hotel. Não teve a mínima sensibilidade e bom senso, as delegacias de polícia estavam fechadas, não havia o que fazer e éramos duas mulheres sozinhas. Eu e minha filha de 18 anos. Após eu me exaltar com a negação em nos hospedar mesmo estando toda a hospedagem paga e tendo cartão de crédito como garantia, o recepcionista aceitou a foto do meu passaporte que eu tinha no celular. Nos colocou num quarto horrível que nada condizia com as fotos dos sites. No dia seguinte eu solicitei a mudança de quarto e eles prontamente me concederam. No novo quarto sim, as condições eram ótimas. O gerente foi ótimo e tentou reparar da melhor maneira possível a insensatez do funcionário da noite anterior. De qualquer forma o hotel tem uma avaliação nos sites de hotel que, na minha opinião, não condizem com a realidade. Já fiquei em hotéis muito melhores em Firenze. O San Firenze, na minha opinião tem apenas uma excelente localização, nada mais.