ราคุเทน สเตย์ ฮาโกเนะ ซูซูกิ กราส ฟิลด์ส

Plenty of space for this apartment for our family of 5. The personal hot spring tub in the toilet is also a first for us (unique) and check-in process was quite easy and seamless. Kitchen was well equipped. As we only stayed for 2 nights I cant comment on housekeeping. On-site parking is available. Only suggestion - would be better if there were more signage to the property as the last stretch of road was gravel road and we were initially not sure about turning in. Overall, would recommend and we would visit again :)

Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms were vacant. They said we would have to wait for 5 hours after we checked out at 10am before we could check in again at 3pm - all of this is during a potential Typhoon. Thankfully, the typhoon wasn't as bad as expected and we got out early. Hopefully in the event of an actual emergency the host will treat guests with more compassion than we were treated.

Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.

キッチンにはひと通りの調理器具が揃っていました。なべ(大中小)、フライパン、ザル、ボウル、おたま、フライ返し、トング等、ストレスなく、自宅同様に調理できました。流しには、スポンジ、食器用洗剤もあり、食洗機用の洗剤も完備されてました。使い捨てダスター、キッチンペーパーもあり、台布巾として使用可能です。食器類も十分にあります。テラスでバーベキューをしましたが、バーベキューグリルは、炭不要なホットプレートタイプでした。火力も強く、短時間で美味しくお肉、野菜を焼くことができました。

非常之好的一次體驗

First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.

Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.

部屋の設備や特に風呂はとても気に入ってて、いつもRakutenstayを使ってます。今回は初めてここを利用しましたが、上の部屋の子供の走る音みたいなのがかなりうるさかったのがとても残念でした。

Excellent

全ての設備、サービス、価格に大満足。

Room was comfortable and clean.

Excellent

clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!

清潔感があって非常に良かったです。

部屋の雰囲気がいい

超棒更超級乾淨

Good Condition

Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help

細かいところの清掃をしっかり行って頂ければ、あとは言う事がないくらい楽しめるし、ゆっくりできます。

ペット同伴できること。