โรงแรมซันพลาซา ฟูจิเลค ยามานะกะ

中国人の方の向けの団体客ホテルです。 温泉等は時間帯によってはかなり賑やかなので家族でゆっくり過ごしたい方には向いてないと思います。 ロケーションは良いです。

酒店座落湖畔，所住房間朝東，早晨可在房間看日出。附近環境優美，在酒店過馬路就是湖畔，富士山亦在眼前。下次再來，仍考慮再入住。

Right by the lake. Huge bedroom and toilet. Bed was comfy. Good nite stay there.

スタッフの方の対応も親切丁寧でした。大浴場も丁度良い湯加減で良かったです。ただ、湯桶がヌメヌメしていて気持ち悪かったのがマイナス点です。

とても清潔な印象をえました

Splendid view with Mt Fuji

Good place

以前の口コミに、部屋のユニットバスの床にカビ等の書き込みがありましたが、とても綺麗で清潔なお部屋でした。布団もフカフカ、大浴場もとても良かったです。 また利用したいです。

We arrived at the property @ 2.55 & all the lights in the foyer was switched off. One of the staff came & ask us to come back to check in @ 3pm. My husband & I looked at each other & thinking is only 5 mins to check in time. And is cold & raining outside. Do they expect us to wait outside for 5 mins in the cold??? We had a rental car & we parked the car in the front of the hotel & we were told not allow to park there. As this hotel is catered for Chinese tourist group all come by coaches. They only let the coaches to park there & don’t give a dame about other customers. The rooms of the hotel is a good size, that’s the only positive about this place. Other than this customer service is non existent.

房門鎖匙只有一條，並不太方便，還有如果住在新翼那邊，需要浸溫泉需要走一段露天的路過去度很不方便。但是房間空間比較大，非常好。

We arrived at the hotel around 2.55 pm. As we walked in the reception area, all the lights was turned off. We were approached by staff member telling us to come back at 3 pm that’s when the check in starts. How ridiculous only 5 more minutes & it will be 3pm. This hotel is mainly cater for Chinese bus groups. There is no cleaning or housekeeping during your stay. We stayed for 3 nights no cleaning was done. If you require an extra pillow there is an additional charge for the pillow. You are not allow to park in front of the hotel, we were told to park across the road.

A location right on the lake. It was a good 20 mins walk to open restaurants …. A lot close at 5 pm. This hotel seems to specialise in coach parties which makes it impersonal and soulless. That said it was a spacious and comfortable room. Views of Mount Fuji can be seen (weather permitting) from the corridor window. Best views from A 5 min drive around the lake,

The room is a little outdated and the a/c was not working. Fortunately, it was chilly outside, so we just cracked a window and that served as a/c. There was a spider in the room, not necessarily because of cleanliness, but just cause the hotel is pretty much in the wilderness. Not much in the surrounding area, but the hotel does have a family mart which served a bigger pro than I thought. Overall, a decent stay if you are just sleeping and not spending much time in the room.

Very small hotel, but great location, right on the lake, nice area to walk around, the view of the Fuji mountain was right in our window! Woke up in the morning and it was right there, amazing! The spa at this hotel was better than in some high-end hotels in Tokyo and Kyoto we stayed at, don’t miss it if you stay here.

部屋が広くて良かった。ベッドのマットレスは固い方が好みなのでもう少し固いとありがたかった。

部屋のトイレに前の方の髪の毛が落ちていてびっくりしました。 お風呂でも金魚が湯船で死んでいたり、椅子の周りは髪だらけだったり、脱衣場は髪はいっぱい、くしの替えはない、床はベチャベチャで髪の毛がいっぱいで汚くて、下にバスタオルを敷いて使いました。 外国の方は湯浴びもせずに湯船に入って来られるし。 大浴場は最悪でした。 もう二度と利用することはないホテルです。

所々…汚れや清潔感が欠けていた。

大浴場にスリッパのまま上がったり、洗面台で汚物の付いた肌着を洗っている方がいました。設備自体は綺麗でした。

Amazing hotel with a nice view. It is a walkable area with many restaurants nearby.

お部屋自体は広くて眺めもよかったのですが、所々、髪の毛やゴミ、落ちるであろう汚れがありそこが、気になりました。 コインランドリーもあると書いてあっていいと思ったのですが自分が泊まった新館のコインランドリーは使用不可になっており歩いて本館まで行きました。直しておいて頂けると嬉しいです。