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The staff was very friendly and helpful. Felt safe in Playa del Carmen; will definitely explore again

We truly enjoyed our stay mainly because of the kindness and friendliness of the staff, who were welcoming and helpful throughout our visit. The location is excellent — close to everything, making it very convenient. The air conditioning worked well, the room size was practical, and the Wi-Fi functioned properly. Access to Netflix and other streaming platforms was also appreciated. However, a few areas could be improved. The cutlery and utensils felt greasy. The refrigerator did not stay cold enough even when set to the highest level, which prevented us from properly storing food and led us to eat out instead. The shower drain was clogged, and there was occasionally a sewage-like odor. Although the sheets and towels smelled clean, they were stained. We had to request an extra blanket as it was cold at night. The pillows were not very comfortable, and soundproofing could be improved — we could hear surrounding music and neighbors even at normal speaking volume. Overall, we would return for the location and the quality of service. With a few improvements, the experience could easily be excellent.

Chambre au top. Personnel aux petits soins

The staff were great!!! Excellent location. Lovely staff. Housekeepers were Fabulous!!!

Location is great but overall experience was subpar. Lots of noise and water was difficult to control (hot vs cold). Also they said they’d store my luggage and then later asked for a fee.

VACATIONERS ALERT When you see the pictures of this hotel it looks really nice. SO VERY WRONG We booked a junior suite, they put us on the 3rd floor #2306 We had to stay in this room for 3 nights listening to the banging noise of the water tank every 5 minutes no sleep. Water flies was coming out the drain when we turn on the water, plus the water dains very slowly. You can not regulate the shower it gose from hot to freezing cold on its own. When you look out the window you feel like you're in the ghetto. Expedia tried to reach out to them several times when they finally got through, they told expedia that they upgraded our room at no extra cost. They did not upgrade they gave us another junior room with a coach suite # 2203. Now that room #2203 when you look out the window again you feel like you're in the ghetto. Bathroom light fixture did not work even though they brought someone in to fix it, it still was not working. Foul smell came from the sink that we had to keep closing the door and left all the windows open. So that smell would go away. We even borrowed one of their air fresheners at times to make the room smell nice. I could keep going on about this hotel Casa Maca,how bad it was. The only good thing I can say is that Jose and Alondra helped us wherever they can. I'm grateful for their help. So please when you see Casa Maca hotel, keep scrolling. P.S look at my pictures.

The shower leakes into the floor of the bathroom, the latches for shower are rusted,.

Great location and helpful staff.

Nice staff and clean room

Staff was really friendly and helpful they found us great rates for small trips and restaurants and TAXI fares

Habitacion muy limpia, excelente servicio.

New remodel room, very clean and helpful staff. Please don’t let the front discourage you. Its hallway goes through a strip mall type building. We usually only stay Marriott’s and resorts but this was extremely nice with a balcony too

La habitación está limpia y aceptable comoda..! El personal fue amable...

Instalaciones limpias, espacio en habitacion excelente para la estancia, muy seguro, personal siempre atento y resolviendo inconvenientes

Amazing staff went above and beyond

Located just near playa del Carmen Beach and all amenities in walkable location.

It’s a lovely hotel walking distance to the beach with a amall pool, outdoor seating etc. staff were very friendly and helpful

Très bon accueil. Le monsieur était très gentil et sympathique.

Nada recomendable

Excelente hotel para hospedarse. Muy limpio y tranquilo, cerca de 5a. Avenida , playa, tiendas, restaurantes. Sólo estuvimos una noche pero sin duda volveremos .