เอา ฮาบิตาส ตูลุม - สำหรับผู้ใหญ่เท่านั้น

Ambiance was amazing, consistent with my last stay at Our Habitas Bacalar… a true eco luxury experience. Fun seeing a coati on site in the early AM! Staff was also amazing: Giovanna at the spa plus some of the best massages I’ve had from Christiana, Edmeda, Elda and Pady. Our wait staff, Armando and Francisco were so kind and lovely also. Breakfast is always such a delight. Keep expanding!

Very bad customer service

Thank you Hannibal. Perfect communication and quality service.

Highly Precise Service. Thank you Diego and Team.

Clean, beautiful location.

The spa was great. Recommend 100%

Best place we’ve ever stayed

Loved it! Amazing place

Hidden paradise in the jungle . So relaxing good food . Thankyou Alexis -Arturo- Diego for the amazing food experience.

Bien en general

Me gustó el servicio. La distribucion de habitaciones tipo chozas fue algo único.

Wished we stayed here longer than the last spot we stayed at. This place is a getaway from the hustle and bustle. The staff are great and accommodating in every way. This place is heaven on earth!

Rooms were clean and people were very friendly. Very relaxing place just we weren’t able to enjoy it due to construction next door, ( I know they can’t control that but would've been nice to have known in advance), Food was ok, just very limited small menu and not available certain items.

What makes Habitas special is the staff. Warm, welcoming, and accommodating on every level. Bravo!

I wanted to love it…. There was many options and we chose it because it was a boutique hotel and the aesthetics. But we had nothing but problems from beginning to end. It was adult only, and we arrived to eat dinner after a long travel day and there were kids running around. Food service was ridiculously slow. Food before the drinks came and if you wanted a second drink, good luck. Breakfast was great and ok service. But one day we had a boxing class above our head when eating it was loud music, loud instructions, and constant smacking hitting pads. The pool was not cleaned over night, I was kicked out for morning swim to clean it, when it was the best time to swim. One morning there was glasses and dishes left out literally all over the property and then broken glass beside the pool which I stepped in, told 3 people about it, it took over an hour until finally someone cleaned it up. Every morning there was glasses left out by the pool overnight. They have a texting service “text us if you need ANYTHING” I was writing them the issues and it wasn’t until our last day did they say they will finally escalate it to a manager, who they said came to talk to us but never did. Finally we talked to the manager at checkout and they comped our first meal that’s it. Hate to say it but it wasn’t relaxing at all, it stressed me out immensely after choosing this trip to relax after an illness recovery. Rooms were beautiful, but the road beside was loud all night. Won’t be back.

Me encanta este hotel! De mis favoritos de tulum siempre! El ambiente, la comida, el servicio, las habitaciones, Diego el gerente muy atento y amable todo el tiempo. Siempre es un placer volver. Me

I will say that the staff at Our Habitas were exceptional and went out of their way to make sure we had a good experience, however, the resort itself is lacking. Be prepared for a true glamping experience with limited activities, jungle environment, outdoor bathrooms and dining, and no beach. Come prepared to just “be” and unplug. We had a beach villa and in the morning, the sun made the tent very hot even with the small air conditioner. The first two days were miserable to try to sleep. An amenity gift of mezcal and fruit was left for us, and we left the room for a while and upon our return, ants were everywhere! The staff did immediately clean everything and spray, but this experience made our first night very uncomfortable. Later in the week, the temperature cooled off and the room was comfortable. There is no beach at Habitas…only rock. And, when we visited, the rocky beach was covered in sargassum (seaweed). There is a small pool, but the decking around the pool is badly in need of repair with loose boards, and broken wood. There is no fitness room and nowhere to even walk. Loud construction going on next door, and everyday around cocktail time at 6/7 p.m. they would crank up a very loud saw. This noise was a nuisance during the activities that we attended. Habitas is not located within walking distance to the beach restaurants nor to downtown, and each taxi ride is about $30 each way. Although a unique place, we would have enjoyed something more convenient.

I had the ocean view suite, it was absolutely beautiful! I love the boho chic style. It is such a beautiful hotel. The staff is very friendly, welcoming and very helpful. The Moro restaurant in the hotel is insanely good. The food is delicious. Everything is very clean and well maintained. They also have these very cute activities that are included. I also liked that the bike renting was included so you could just borrow a bike and explore the area. The area is very central, you’re super close to cool shops and beach clubs. I wish the hotel had an ATM that would have been helpful to get cash on site, I also wish they had room service. All in all it was such a wonderful experience and I would definitely visit again.

Espectacular y muy relajante volvería a quedarme

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