Hivernage Hotel And Spa

Very good overall

Super accueil, et séjour confortable, établissement idéalement situé non loin du centre historique ainsi que du gueliz ! Staff super sympa et attentionné, sens très affirmé du service ! Personnel très professionnel et au Top ! Idéal pour un court séjour ou plus long. Vous recommande le SPA ! A vous de jouer !

Well positioned hotel in a nice neighborhood with good access to good restaurants at the hotel and surroundings. Easy walk of 10-15 min to the square and city centre. Room clean and spacious and good variety for breakfast. Friendly staff.

Crew was super vriendelijk en behulpzaam vooral karima spa was geweldig en schoon de kamer was prachtig en schoon en is ook op een top locatie ik raad dit hotel zeker aan

Nice place but air con only blowing warm in the four rooms I booked.

The negative feedback is not as much for the hotel itself but the unbearable noise around the property. Internal noise in the room from machine next door and luckily the staff was kind and changed my room for an acceptable one. But the external noise from the rooftop bar of this hotel and the Nobu hotel across the road was deafening!!!! Impossible to sleep until well past midnight. Families with kids should stay well away. Hivernage is a terrible area of Marrakesh, noisy party at every corner. It was a mistake not to stay at a riad inside the Medina.

My recent stay at Hivernage Hotel and Spa was overall pleasant, thanks to the incredible staff and their dedication to guest satisfaction. The hotel staff went above and beyond, and the service in the restaurant was particularly exemplary. Imad, one of the servers, handled a minor issue with professionalism and kindness when I found a hair in my food. While this was disappointing, he made every effort to make up for it, which I truly appreciated. Karima at the front desk was outstanding—she went above and beyond to accommodate my requests, making my stay much more enjoyable. Fadua (from client relations, I believe—apologies if the spelling is incorrect) was also incredibly kind and attentive. While the staff was exceptional, there are a few areas for improvement. The beds and pillows are much too hard, which affected my sleep quality. Additionally, the windows on the Nobu side of the hotel need better soundproofing, as outside noise was quite disruptive at times. If you’re planning a stay, I’d recommend requesting a room on the Sofitel side for a quieter experience. Thank you again to the wonderful staff for their warmth and professionalism—it made a significant difference during my stay. With a few adjustments, this hotel has the potential to offer an even better guest experience.

I would say 3 star hotel. Somewhat worn down and interior dated. Food and staff OK. Terrible noise from the clubs and roads - we moved from the 5th to the 2nd floor after one night but still impossible to sleep. I was told they would put up plastic shutters outside the windows to try to mitigate noise - unfortunately I won’t be coming back to check. Due to lack of sleep I would not recommend.

Really loved this hotel and spa. Ideal distance from town. A great spa, pool, bar and a great sky bar.

Tired and in need of renovation, technically a 5 star but more like a 4. AC didnt work in the room, bathroom is cramped and pool is un useable.

The hotel room I had was needed renovation, the lighting in the room were very low, you need extra lights to look for something in the night time. But don't get me wrong the hotel service was very good, reception and restaurant services were 5 stars. You can easily walk to the old town.

Very nice hotel and polite staff. Know that You will have some noise at night because it is a busy area.

Positive: staff friendly, a selection of breakfast. Negative: no free newspaper, no electric kettle, no tea bags, no reading lamp, and noisy all night long until 5am or 6am! If you are a light-sleeper like me, I was wide awake all night until the early morning. Loud noises from the disco music or clubbing next door or something was going on nearby. People still walked around in the street, a busy traffic, taxis everywhere, with drivers blasted their horns and revving their cars, and people talking so loud in the street all night long until 6am! Unless you love to party all night long…you will be OK. But I need my sleep after an all day sightseeing in Marrakech. This noisy goings-on happened at least three nights while I was staying in this hotel for a week.

Great stay! Friendly staff

Good overall but would not say it is a 5 star hotel, more like 4 star hotel. Location is excellent and walkable to the city centre. Hotel staff were polite. Pictures make it look bigger than what it was. Quite disappointed with the pool, very small and shady. Not a big selection at breakfast, and advertised there is a tea/coffee maker in all rooms but there was no option to have tea. There is no iron in the room. It gets very noisy at night due to Nobu rooftop blasting out music and could not sleep the first night but did get better as the days went by. I did try to ask reception for a quieter room but said it is located on a busy street and all rooms booked up. I would say there are better 5* star hotels in the area if looking for more a luxurious stay but otherwise it nice and clean and not planning to be in the hotel all day.

Le bruit au niveau du roof top est trop important et dure jusqu’à 2 h du mat. Pas de possibilité de dormir quand nous sommes au 6* etage

スタッフの感じもよく、部屋はそれなりに快適でした。ホテルの周囲が夜非常にうるさいのと、朝食のセッティングに清潔感がなかったのがマイナスポイントです。

Matelas inconfortable. Nous nous sommes plaint à plusieurs reprises à plusieurs personnes, tous nous promettant de changer les matelas au plus vite. Résultats après plusieurs nuits dans l’hôtel, pas de matelas changer, malgré les relances chaque jours… Nous rentrons encore plus fatigué de nos vacances quand y allant.

Very friendly staff, variety of food at breakfasts. Great location.

Staff is not that great