Ibis Casa-voyageurs

Heating : it’s ok. Good breakfast

Excelente

It's just ok

Mejorar habitación y el aire aicondicionado

All

Bathroom wasn’t clean, room was too warm and we couldn’t change the temperature. I would not recommend staying here

The property need update smells horrible in the room dirty

アイコンがきかずに寒い思いをしました。

1) the air conditioning was not turned on, we were advised to open the window for the cool air. The room was too warm to keep the windows closed. With the window open, mosquitoes were flying, the noise of the trains and trams were loud, the smell of food and grease was emanating into the room. 2) the final charge did not match the booking. Even though it was a small difference of 5 dirham, I did not appreciate the discrepancy and lack of attempt from the front desk to explain the breakdown to me. They just dismissed it as that was what is on their computer. 3) the breakfast according to the booklet in the room was supposed to start at 4am to 12pm. But when we came down at 6:30am we were told breakfast starts at 7am. When we did finally came down at 7:05am half the food was still not ready. We had to catch a train and barely was able to enjoy breakfast before having to rush to the train station. When this was brought up with the front desk, again they dismissed it and said that there was coffee and croissants available prior to 7am but we know that is not true, because at 6:30am the lights were not on in the dining room and there were no croissants there.

Unfortunately, I had a very disappointing experience. When I requested an extra towel, the receptionist spoke to me as if I was going to steal it, which made me feel very uncomfortable. There was no internet connection on the TV, the mattress topper had not been changed, and there was a lot of dust in the room. Additionally, housekeeping knocked on my door at 8 AM even though checkout is at noon. Overall, I felt that I was treated differently based on my appearance or perceived wealth, and this was very upsetting. I hope you take this feedback seriously to improve the experience for future guests.

客室は快適で、スタッフもとてもフレンドリーでした。部屋でのWifiのスピードがやや遅いと感じました。

客室は綺麗でしたし、スタッフさんの対応も悪くなかったと思います。なお、チップは受け取りませんでした。

Oui

Je n’ai pas pris de petit déjeuner

Staff very nice and hospitable. Room was a bit cramped. Otherwise fine for a night.

Insgesamt war das Hotel in Ordnung, aber trotz unserer Buchungsbestätigung konnte uns die Rezeption zunächst nicht finden. Schließlich bekamen wir ein sauberes Zimmer, das jedoch stark nach Feuchtigkeit roch. Zunächst dachten wir, das liege vielleicht an der Luft, aber die Badezimmertür war eindeutig durch Feuchtigkeit beschädigt. In der ersten Nacht war alles in Ordnung, und das Personal war sehr freundlich. Wir wählen normalerweise Ibis, weil wir festgestellt haben, dass die Hotels der Accor-Gruppe immer tierfreundlich sind. Am letzten Tag wurden wir jedoch vom Frühstück ausgeschlossen, weil wir unseren Hund dabei hatten. Uns wurde vorgeschlagen, ihn zurückzulassen, aber es handelt sich um ein kleines Tier, das leicht Stress bekommt. Also wurde uns nur ein kleiner Platz in der Lobby zugewiesen. Später wurde uns klar, dass dies wahrscheinlich daran lag, dass der Hotelmanager anwesend war und offenbar keine Hunde akzeptierte. Er saß vor uns und gab dem Personal eindeutig Anweisungen zu uns. Wir verstehen, dass dies auch kulturelle Gründe haben kann, aber wir haben für unseren Aufenthalt bezahlt und auch eine Gebühr für den Hund entrichtet – zumal es sich um eine besonders freundliche und kleine Rasse handelt. Wenn kulturelle Gründe eine Rolle spielen, sollte dies im Voraus klar kommuniziert werden, damit man entscheiden kann, ob man dies akzeptiert und sich daran anpasst oder eine andere Wahl trifft. Es erschien uns unfair und seltsam, in der Lobby zu sitzen, während andere…

Perfect location. You come out of South Gate and walk 2 minutes to the hotel. I made a mistake by exiting through north gate of the terminal and paid taxi DH 40 for no reason. My room was bit small, but they do have options for bigger room, no fridge in my room, bigger rooms may have one, check with reception. There was also no locker in my room, but reception desk has one where I deposited my passport. There is tram T1 right across that takes you to old Medina and you have connections from there to other places. Tram T1 cost me DH 8 each way per person.

Yes

All good

Godt