Villa Jardins d'Isa

Bien accueilli, le seul problème, c’est que l’hôtel se trouve éloigné dans un secteur où nous ne nous sentions pas en sécurité de marcher.

We wouldn’t usually go to Marrakech in July and the temperature was 38-42 Celsius! However the bedroom air con and availability of parasols by the pool made it enjoyable to relax. The staff were exceptionally polite and attentive. English is a third language but mixed with our schoolbook French we managed just fine. The facilities were spacious and very clean. The food was very good quality and beautifully presented. There’s a small spa room for a hot hammam (thorough body wash, scrub, cleanse) which was very good value) £20). One of our group has a nut & sesame allergy. While staff did listen it took several attempts to convey the seriousness after they brought out sesame covered bread a day or two into our stay. That said we had no issues/ reactions with any dishes provided. The ingredients are fresh and occasionally some choices unavailable. The billing was confusing; menu prices are in Dirham, the bill is in Euro and two rooms billed separately with some items grouped together (rather than a daily tally) made it difficult to follow- especially with no printed copies to review- just email. It’s a small technically but I think it strained otherwise excellent relationships with a member of staff who’d been very friendly. It’s about 25/30 minutes taxi into the Medina which was fine for one evening visit as we’ve already been a member of times but there’s a daily free shuttle which would probably have made use of at a cooler time of year.