Radisson Blu Polar Hotel Spitsbergen

At first, when we arrived late at 2.00 AM. The first room we've got has no heater. There's no LED light or sign of working, so the room was freaking cold. We went back to the reception again to change the room. And then everything seemed OK with the warming heater. The room is quite old and a lot if dirts, not well cleaned. So this must be improved. The breakfast is great, variety of choices with good qualities. I'm a Radisson's gold member, that has gold benefits, such as complementary room upgrade, late check-out, free bottle of water in room but I haven't got any benefits from all 2 night-stays. Before we went to Longyearbyen, I sent an e-mail to this hotel for asking about Gold Member benefits and the hotel sent me back with member status noted for benefits. That's why we chose this hotel for one of our vacation stays. Especially check-time is 11.00 am so I've tried to ask for check out at 12.00 am with Gold member guest's benefit because the airport bus will come to pick us at 12.45 but the hotel denied for this request. So I feel very disappointed to choose the Radisson this time. No upgraded room, no late check-out, no any gold benefits at all. Compared with the Radisson Oslo Plaza hotel that we stayed before, this's much better. So please improve the room's qualities and services to get close to Radisson's.

Jobb reise

Helheten var bra

Staff were super friendly and made sure we had our tours planned. Made sure we had access to drinking water. Good location. The winter gear we rented was delivered straight to this hotel. The bus from the airport goes straight to this hotel. The breakfast was 10/10 amazing variety defiantly met US standards.

Koselig plass

Beautiful views and central location great pub with food

Room was very spacious, clean and toasty warm. Breakfast had plenty options and really tasty. There was a bar on site that served food which was great in the evening after exploring all day. Staff were super friendly and helpful.

Everything was good, the location was perfect.

Clean room, very comfortable bed, helpful & friendly staff. Made to feel very welcome Had a very enjoyable stay, definately stay there again

The room was good, and the staff were friendly and helpful in every situation. The buffet staff were also friendly and welcoming. The bar staff, especially one woman were very energetic and welcoming. I will definitely visit again and recommend this place to others.

Veldig bra alt

Rooms are clean and modern, very comfortable. Instant hot water and great pressure in the shower. Front desk staff is very friendly and always very helpful. The hotel offers text message alerts for northern lights and thats how we saw the most spectacular display during our visit.

Rent og fint, god mat og drikke

Seems to have been upgraded over the years, overall a good experiwnce. Love the Gastro pub.

My view was amazing

Room was nice and clean apart from it appears the toilet was missed from the previous guest. The views were lovely over the town and mountains south of Longyearbyen. Staff were always lovely and happy to help with a smile. Great amenities and spaces

Nice design of the public areas, breakfast was lovely, room was clean

Fantastisk utsikt!

Super fint ophold. Hotellet ligger perfekt meget centralt i byen og tæt på universitetet. Det var nemt og gå rundt til alt. Hotellet var behjælpelige med booking af ture. Det kostede penge og benytte de udendørs spa, hvilketvar lidt ærgeligt. Morgenmaden var lækker og aftenensmaden i begge restauranter var virkelig også anbefalses værdig

Great morning buffet, though the scrambled eggs are rnny the salmon more than made up for it. Checkin fast although everyone arrives by bus at same time.