At first, when we arrived late at 2.00 AM. The first room we've got has no heater. There's no LED light or sign of working, so the room was freaking cold. We went back to the reception again to change the room. And then everything seemed OK with the warming heater. The room is quite old and a lot if dirts, not well cleaned. So this must be improved. The breakfast is great, variety of choices with good qualities. I'm a Radisson's gold member, that has gold benefits, such as complementary room upgrade, late check-out, free bottle of water in room but I haven't got any benefits from all 2 night-stays. Before we went to Longyearbyen, I sent an e-mail to this hotel for asking about Gold Member benefits and the hotel sent me back with member status noted for benefits. That's why we chose this hotel for one of our vacation stays. Especially check-time is 11.00 am so I've tried to ask for check out at 12.00 am with Gold member guest's benefit because the airport bus will come to pick us at 12.45 but the hotel denied for this request. So I feel very disappointed to choose the Radisson this time. No upgraded room, no late check-out, no any gold benefits at all. Compared with the Radisson Oslo Plaza hotel that we stayed before, this's much better. So please improve the room's qualities and services to get close to Radisson's.

Stort sett bra opphold. Godt fornøyd med det meste

Useful stopover before getting on cruise ship

房間乾淨整齊，但偏小，早餐選擇豐富，景色優美，飯店位置極好！價格偏高，沒有什麼設備，櫃檯人員也不是很親切..不知道是否北歐人風格如此

Ansatte veldig hyggelige. Puben var helt super. Veldig fint med kaffemaskin på rommet. Men rommet manglet omtrent alle former for hyller og knagger, så det var lite plass å legge ting. Ikke bord ved sengen. Ingen hyller på badet heller, kun vask med null plass til oppbevaring. Ingen knagger på badet heller. Virket bare helt merkelig. Rommet var varmt på natta. Vinduene kan åpnes, og det hjalp, Men da ble det jo til gjengjeld veldig lyst da vi skulle sove. Velger nok annen overnatting neste gang.

chambres vetustes à renover

Fabulous hotel at the harbour end of the town, breakfast had many options of cold and hot dishes, staff very accommodating

Facilities quite old internal . Easy access to restaurant

Apartment .. no elevator . Quite old

Fint overnatningssted med god beliggenhed. Venligt personale. Restauranten fin med god mad. Trænger til en gennemgående renovering. Fin udsigt men vinduerne trænger til en pudsning.

Bra rum. Bra bemötande av personal.

Hyggelige og serviceinnstilte ansatte. Helt ok hotell rom, gode senger. God og variert frokost

Veldig hyggelig personell og et fint sted å bo. Litt spesielt at toalettet til herrer i resepsjonen var i ustand og WC HC hadde ødelagt lås…. Burde vært ordna rakt. Burgeren i baren smuldret opp, både kjøtt og brød….men ok smak. Utover det så var det tipp topp!! Kommer tilbake til stedet når wc er fikset;)

Hyggelig men litt slitent.

God mat i begge restaurantene, samt utvalget ved frokosten. Hyggelig ansatte. Gøy med jacuzzi og badstue. Svalbard var helt nydelig!

酒店附近有大型超市和百貨公司。生活用品，食物一應俱全。還有很多紀念品和手信店。

Amazingly friendly staff! They welcomed me and my dog upon arrival and told us that we were expected. We felt very welcomed!

Flott hotell

Sentral beliggenhet. Ok rom med moderne bad. Frokosten var helt OK hotellstandard. Veldig hyggelig betjening både i resepsjonen og under frokosten.

Ok