At first, when we arrived late at 2.00 AM. The first room we've got has no heater. There's no LED light or sign of working, so the room was freaking cold. We went back to the reception again to change the room. And then everything seemed OK with the warming heater. The room is quite old and a lot if dirts, not well cleaned. So this must be improved. The breakfast is great, variety of choices with good qualities. I'm a Radisson's gold member, that has gold benefits, such as complementary room upgrade, late check-out, free bottle of water in room but I haven't got any benefits from all 2 night-stays. Before we went to Longyearbyen, I sent an e-mail to this hotel for asking about Gold Member benefits and the hotel sent me back with member status noted for benefits. That's why we chose this hotel for one of our vacation stays. Especially check-time is 11.00 am so I've tried to ask for check out at 12.00 am with Gold member guest's benefit because the airport bus will come to pick us at 12.45 but the hotel denied for this request. So I feel very disappointed to choose the Radisson this time. No upgraded room, no late check-out, no any gold benefits at all. Compared with the Radisson Oslo Plaza hotel that we stayed before, this's much better. So please improve the room's qualities and services to get close to Radisson's.

Veldig bra alt

Rooms are clean and modern, very comfortable. Instant hot water and great pressure in the shower. Front desk staff is very friendly and always very helpful. The hotel offers text message alerts for northern lights and thats how we saw the most spectacular display during our visit.

Rent og fint, god mat og drikke

Seems to have been upgraded over the years, overall a good experiwnce. Love the Gastro pub.

My view was amazing

Room was nice and clean apart from it appears the toilet was missed from the previous guest. The views were lovely over the town and mountains south of Longyearbyen. Staff were always lovely and happy to help with a smile. Great amenities and spaces

Nice design of the public areas, breakfast was lovely, room was clean

Fantastisk utsikt!

Super fint ophold. Hotellet ligger perfekt meget centralt i byen og tæt på universitetet. Det var nemt og gå rundt til alt. Hotellet var behjælpelige med booking af ture. Det kostede penge og benytte de udendørs spa, hvilketvar lidt ærgeligt. Morgenmaden var lækker og aftenensmaden i begge restauranter var virkelig også anbefalses værdig

Great morning buffet, though the scrambled eggs are rnny the salmon more than made up for it. Checkin fast although everyone arrives by bus at same time.

Gemütliches Hotel- zentral gelegen

Bra

The hotel is absolutely stunning by Svalbard standards! We had a room in the older building, which worried ar first, but ended being incredible! The restaurant was very good as well, breakfast and dinner. We highly recommend it! The only negative comment we have about our stay is the fact that not a single person warned us about the tap water having VERY HIGH levels of manganese... We only spotted the rather innocuous signs in the lobby AFTER checking out... A sign in the room seems like an obvious precaution... Needless to say, it definitely soured our impression of this otherwise great hotel

酒店很乾淨,餐廳食物都很不錯

Amazing!!! ☺️

On first day check in, I get room #231, but my roommate and I smell the abnormal gas, I was wondering it’s gas or the bad smell from the pipes. Finally we reported to the front desk and the lady moved us to another room downstairs but the view is not that beautiful! Besides, the next day we found our used glasses weren’t clean and still on the originally places. After all, the front desk staffs and the cleaning ladies were nice and polite.

Good location right in town

Pros: restaurant & pub at hotel are pretty good, included breakfast was nice, comfortable bed Cons: pullout sofa was visibly stained, hotel is a bit on the worn-out side, hot tub/sauna is an additional fee & needs to be reserved in advance.

Just wow; looks can be deceiving from the outside but don’t be fooled. Reception is amazing, the staff are amazing, the giant (stuffed) polar bear amazing (don’t expect to see a real one, then you won’t be disappointed). Longyearbean generally feels a little like you’ve dropped into a 1970’s film set but the people are amazing; the food too die for. Particularly enjoyed Nansen restaurant (at the hotel) for the quality and choice of food and the service from staff. Barents Bar is great too - a proper pub feel with a proper English bar maid. The rooms are basic, but clean, warm and functional. Hard to beleive your a spit from the North Pole. Breakfast is good; great choice and good service. Reception, nothing too much trouble. An awesome stay at the top of the world. Definitely a 5 star review, if ever there was.