โซโตแกรนเด โฮเตล บากิโอ

The place was well kept and had nice decorations. Lobby staff was pleasant and professional. Dinner staff was also good with great food selection. The breakfast staff were not as efficient as the evening. They were slow in there service- can’t keep up with dirty dishes, not giving water to customers, having customers wait until they cleared the table, the coffee urn was slow running so people were getting impatient, etc. Our room had black spots around the sink and tub. The WiFi was very reliable! The room host came late the first day but she was efficient. Parking was great but drop off area was quite congestion. Check out process was easy.

Not walkable to the center, no restaurant around nor convenient stores. New place tho

The tub was slippery I slipped and had bruised on my leg. The rooms are not clean even the toilet.

We had a great time in Baguio and we enjoyed our stay at this hotel.

Friendly, courteous and professional staff. Hotel is nice however we had heating issues with our shower and close to non-existent Wifi or phone signal in our room (apparently their routers don’t work well with Apple products?). Breakfast buffet had many offerings however as delicious as they looked unfortunately it didn’t deliver in taste. Still a pleasant stay at Soto Grande though as their customer service made up for it.

The property employs outstanding staff. Moreover, the hotel is in close proximity to a number of tourist sites. However, several concerns arose, unaddressed by property management, during my visit. 1. The only entertainment available in guest rooms is YouTube (unless you have a pre-existing, paid streaming account such as Netflix that you have log-in privileges to). 2. Guest are permitted just one room key per room. You must have a room key to access the 2nd or higher floors. 3. WiFi service is furnished to guest rooms, however, it works unreliably and is quite slow. 4. The quality of food served at breakfast is similar to that provided in a budget motel in the United States. If you stay in the hotel multiple days, you can expect to experience the same or similar buffet menu daily. 5. The hotel is noisy during the day because there is construction occurring onsite. I wouldn’t stay at this property again. I had the impression that the hotel’s owner/management are frugal to the point of being cheap.

Ran out of toilet paper at 3am and had to call housekeeping. The staff cleaned my room in the afternoon and did not even provide extra toilet paper when the should have seen it was running low!

Newly open hotel

I was very disappointed. I travel all of the time for work -- multiple times a month -- and this is the worst experience I have had in a long time. First, they misrepresent the rooms. The Queen deluxe with a view and a separate bedroom does not have a separate bedroom. When I finally won that battle and got a room with a separate bedroom, the internet did not work and the water was just a drip in the shower. Next, they didn't clean my room after the first night. When I asked why, the guy at the desk told me that I needed to request it. The manager subsequently told me that was not true. The second day they changed my room and promised internet and water. There was no internet and the water was a bit better but freezing cold. Don't stay here.

Warm & hospitable staff, clean, location - walkable to SM, cathedral, public market, Burnham Park etc. breakfast was great! Brand new Hotel but the finishing touch in the bathroom was lacking like the thin moulding was missing by the door. The bidet sprayer holder was loose. No cable live tv. These are just minor that needs improvement. Overall, great experience!

Very busy location

The service is fantastic we would definitely come back again

Very helpful and friendly staff. Nice and spacious Lobby. Secure underground parking. Nice restaurant

Very commendable staff service and excellent place to stay.❤️❤️❤️

Maybe just bad luck for us? Poor wifi, no hot water for showers, The area around the hotel is a busy street with high amounts of pollution. Small room. Slow check in.

Hotel is quite far from other restaurants and places need to visit. Traffic, taxi and grab is along baguio is our main concern during the trip .

New and clean

The hotel is new and i really feel it has alot of potential. I actually like the rooms, the location, amenities. But BUT it can really improve in these areas 1. There were people cutting tiles next to our window so that woke us up 2. The housekeepers wouldnt place the toilet paper and towels in the right place 3. The wifi does not reach the bed area of the suite 4. They placed us in a suite directly behind the elevator so whenever the elevator goes up and down it would make a noise . DO NOT STAY IN ROOM 401 and 501 these are the rooms back to back with the elevator If they cab address these issues i would really give it a 5/5

It was amazing, love everything about this Sotogrande Baguio. The place is clean, the staff are very approachable and responsive, the food is excellent. We will definitely come back with more family and friends. Strongly recommend this hotel. However, I would suggest to put some patio furnitures by the pool area instead of just a bench, this will make the users more comfortable and accommodating.

Very clean and new hotel. The pool was warm and we enjoyed our stay!