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Experience Arctic Temperatures at Bedtime! Good price. Good location. Good staff & amenities. Inadequate heating… even for Shackleton et al! If heating options improved would be great option.

Rooms were clean and comfortable. Hotel was lovely. Little staff who work very hard. Lots of activities for kids.

Clean room. Friendly staff. Quiet room. Excellent Spa facilities ( recently done up). My wife commented “This is my favourite hotel” - she means … in the U.K.

To have housekeeping enter your room at 9.55 without knocking , telling us we were to be checked out by 10 is NOT acceptable , when it clearly states 11.00 am for weekends . Standing appeasing a towel just out the shower , absolutely shocking attitude from the housemaid , will definetly not return after this disgusting invasion of privacy

Good for families.

Didn’t use any of the facilities as it’s just a stop over for us. The room was very clean and shower was nice and big and spotlessly clean.

Reception staff were superb.

Parking good

Everything

Amazing loved it

Uz upgraded me to the worst room in the complex... I was upgraded by uz to 1c which is the one room that EVERYBODY passes to and fro from Amex room and nxt to door for smokers....shocking

Yes it was very clean and a good size.

Great facilities but shame not much was open. A wet day yesterday would have been great with the soft play which was sadly closed.

No issues

Room was clean but tired. Staff lovely and friendly. Our dog was welcomed and a reasonable choice of different foods available at breakfast.

The location of the restaurant serving breakfast in relation to the permitted seating with a dog was very inconvenient, The tables are not set up so absolutely everything has to be trundled from the restaurant though reception and the lounge to sit at a table in a corridor whilst families walk past with their suitcases, children, dogs and possessions heading to reception to check out. |So whilst the hotel says its pets friendly, - it is not pet inclusive. I would not recommend anyone with a dog stay there unless they are happy for the dog to remain in their room.

Lots of activities for kids, swimming pool and leisure staff were amazing. Other staff were friendly but some of the systems were silly. Seating and setting tables 1 by 1 by 1 person caused an unnecessary wait when you have already booked breakfast. One coffee machine. Queue for juice etc. Dinner 1st night was told go to the bar ot will be fine, got there no seats, walking round and round no help, just me and my daughter, eventually another family let us sit with them, then the person bringing food i asked about sauces and he just said over there and walked away so i had to leave my 7 year old alone with strangers while i got them and when i ordered. 2nd night decided to book dinner, buffet only, buffet was terrible, pizza tasted like cardboard, eventually found something that tasted ok but not great quality for the price. Coffee bar was brilliant. Pool was brilliant. Arcades were great. Room was basic but ok. Fun house brilliant. Closing the pool so soon after checking out was a pain but the lovely receptionist gave us passes to the fun house which was very nice. Overall a great place for a family stay and if you sort out your illogical love of queueing for dining it would be even better.

The rooms were very dusty, toilet was not clean on arrival, cups and spoons in the room were dirty, limited vegan options Couldn't provide a milk alternative

It was a clean and nice place to stay. Very kid orientated. Everything closes early if not busy. Room was small but nice. Needs some updates to the room as it was old looking.

Staff were helpful, however on arrival the car parks were full including the overflow. The room was clean enough but definitely dated. Tv only had two channels available. Bed was ok. Won’t come use this place again. This place is good for family’s or very young couples but not for us.