The Victoria Hotel

Excellent welcome when we arrived. Staff are fab and the room was lovely. Highly recommend

Lovely old hotel. Only drawback is the many flights of stairs to get to the rooms and there was no elevator

This hotel must have been a lovely lady in her heyday. The location is superb,the rooms are large, but very dated. People with mobility issues would have difficulty staying here.

The staff was so helpful and the location could not have been better; close to ferry and everything else in town.

Bedroom was spacious and super king bed.Breakfast was really well cooked and staff were excellent. Too many very difficult stairs with no lift. 5 nights and no cleaning done in the bedroom or bathroom,which I would have to ask to have it done.Ended cleaning it myself. Felt it was not value for money at £100,per night room only. Sorry can’t recommend.

Great location rooms clean but out dated

Had everything we needed and location was perfect.

went for 2 night stay, ended up staying another 1. only 2 things stopped it being all 5 stars were the stairs and pillows to soft. they even froze my fish for me to take home fresh. will definitely go again.

Lots of stairs and no lift - which wouldn't have been a problem 20 years ago, but anyone like me with impaired mobility should be warned! Room door lock was not secure - could easily be fixed. But amazingly clean, comfortable, and good value in a very convenient location.

Had a lovely weekend, our room was a great size and lovely and clean. We only had breakfast at the hotel which was really nice. Staff were lovely and we would definitely stay again.

Guest welcome was poor, no help offered regarding facilities or things to do. Restaurant clearly understaffed, food was awful. Would recommend for a short stay but advise you eat elsewhere. Otherwise staff were pleasant.

Spotless rooms, comfy bed, I had a good nights sleep, breakfast was lovely. Horrible door locks. We had a truly awful evening meal in Ghillies the restaurant attached to the hotel...eat elsewhere but I would recommend the Victoria!!

Really nice visit. The hotel is ideally situated approx 100 metres from the pier at Rothesay and bus stops and directly across from the tourist information centre. The room allocated was on the 3rd floor and was a good size, very comfortable and clean. There was a small TV and tea / coffee making facilities. Breakfast was provided for £10. Although the choice was limited it was satisfactory for me with cereal, full Scottish breakfast, tea / coffee etc. if I was returning to Rothesay / Bute I would definitely consider a return to this hotel. Thank you for a very pleasant and relaxing stay.

Lovely staff who went above and beyond to make our stay great. We really enjoyed our stay and had an incredible dinner at the restaurant looking over the sea. The hotel was very close to the ferry port and near to local shops so we found it very easy to get around and explore. Would recommend.

Staff were friendly and helpful.No lift so had to lift luggage up 3 flights

Very nice older property. Very close to the ferry terminal, walking distance. No lift.

The hotel has no lift and guests have at least one floor to climb. We had 3 and it is totally unsuitable for disabled guests. There was no onsite restaurant and breakfast had to be ordered at checkin and full payment prepaid. Staff at the recommended restaurant were rude and refused payment by card suggesting I walk 200 yards to a cash machine. We left after one night and are asking for repayment of the other 3 nights. At least you are responsible for not advising guests that the building is not suitable for disabled guests. Disaster.

Unfortunately as a elderly couple the fact that this hotel had no parking ( street) only and the reception is on the first floor and rooms on the second floor but no lift caused us problems

Cleanliness room and toilet

Can’t fault it, clean comfortable and the staff were amazing. Hotel feels like it needs a bit of updating but appreciate how hard this is.