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Service at the hotel was almost universally superb. The concierge and front desk were especially excellent. The only glaring exception was the breakfast service at the Eve restaurant. The service there was terrible.

Virgin Hotels Edinburgh is a unique property in a great location with good facilities. The rooms are modern and clean but extremely small and our so-called castle view room looked out of the staircase of the building opposite with a distant view of Edinburgh castle if you stood in the corner of the room and looked diagonally through the small glass door! Although I appreciated the location, the room was very over-priced for the size and limited view. Perhaps the most disappointing aspect of the visit though were the rather aloof and unhelpful staff. The front desk was usually manned by 2-4 people who stood and chatted among themselves but never interacted with us. They seemed more interested in looking cool than helping guests.Likewise the concierge always seemed to have 2 people standing there who were busy talking to each other but didn't greet guests. The one good interaction I had was with a barman / server in the Eve restaurant who was helpful and friendly and volunteered to carry our meal upstairs even though I came down to order in person. I was also helped by a member of staff after I left behind eyeglasses which needed to be mailed back to me. Overall I was disappointed by the stay.

Fabulous hotel, loved everything about it

Fantastic hotel, 5 star all round, great rooms and common areas, staff were amazing too, our second stay and will definitely be returning soon!

Excellent location, pristine condition, tasteful furnishings, friendly staff. Highly recommended!

Lovely hotel 5* Definitely go back again

Excellent location, well appointed rooms, comfortable, and stylish. Helpful, friendly and professional staff. Lovely stay.

Loved the property and the rooms. They should work in the check in. Not great to have to wait after a long flight

Great hotel in a great location! Some small issues with some staff (concierge pointing us to the exit and not helping when we were noticeably struggling with luggage, concierge telling us he had no idea where we could go hear Scottish music and walking away from us, having to chase down a server to order breakfast each morning, hotel staff telling us we couldn’t ride with them in the elevator even though there was room, front desk locking us out of our room at 11am even though they told us we had late checkout at 2pm ), but when we pointed it out to them they corrected the issues. Other staff including the doorman and housekeeping were exceptional! Recommend they tell guests that they test the fire alarms every Monday between 10-11am. Fortunately housekeeping staff stopped us as we were running out of the hotel because the alarm was going off.

Amazing hotel. Well located excellent staff and the quirkiness of the Virgin brand follows it through. Commons club restaurant chefs table was worth doing amazing experience

The staff is as warm and helpful as imaginable! It’s all about the people and they were great!

Excellent location in old town, the whole staff is professional and friendly. The room and amenities were modern and perfect for us. We love the attention to hospitality at Virgin!

The property was amazing Amazing location Swanky vibe

Un bun lugar para alojarse con familia , buen bufet para el desayuno

This hotel was my favorite hotel I’ve ever stayed at. Exactly where you want to stay in Edinburgh with walking distance to everything. The room was large and design so nice. We loved it!

Great location. Nice hotel and friendly staff. Would choose again …

El hotel está en una gran ubicación, tiene un gran servicio y calidad. Las instalaciones son limpias, con gran personalidad. la habitación era amplia y muy limpia. Tuvimos una estancia muy agradable. Rentamos coche, el estacionamiento con el que tienen convenio esta a más de 10min caminando que es el único tema a considerar.

Loved the location, very quaint. Accessibility was good. Room was pleasant...but struggled to get wifi connection with Three mobile but O2 connection worked. Had a little bit of an issue with food trying to order lactose and gluten free foods was difficult and their options precluded one but not both which made it difficult they sent a rocket salad with rocket and cheese which had lactose. If eating out this wouldn't be an issue. They had a DJ for hogmanay but didn't give it enough Scottish Hogmanay Emphasis only counted fown the last 15 sconds and then straight into ABBA songs....fine if I was in Sweden but I felt it could have had a stronger scottish theme from the DJ and the crowd looked a little "Is that It?"

Rooms were REALLY small and our room was remote and loud. Staff were lovely but for a 5 star hotel I expect more.

friendly and welcoming