Apartamentos Suites Santa Cruz

The washroom was very dirty and with fungus. We tried to cancel our stay but Expedia didn’t get a response from the property and neither offer alternatives. We had to stay or would lose our money. They finally cleaned the room but the whole experience made us waste time and ruined our initial experience in Sevilla.The pictures shown a much better place. It is also extremely noisy. Would not recommend it! It also undermined our trust to Expedia.

L'appartamento si trova nel centro storico di Siviglia. Lo consiglio vivamente per la sua posizione.

Staff was great but bath was not clean. Apt needs some renovation. WIFI was useless. They brought a wireless router that didn’t work neither

Staff is kind but I wanted to talk with the manager and I wasn’t able to. The location is perfect and it works if you want to walk and see the most touristic places. They cancelled the breakfast because of an external issue which I understand but they need to solve this quickly or share alternatives to their clients.

Proximity to old city

Great location tucked away on a quiet alley. Room was pretty but very basic. Met our needs for a 1-night stay before flying home. Staff were wonderful and helpful!

Personale cortese, stanza in ottima posizione

Otima localização, quarto muito limpo, amplo e bonito.

Lots of empty gestures. Horrid smell in room. Very misleading advertising. Unfortunately poor experience from start to finish.

Spacious clean room

Nous avons été très déçus par le service et par l’endroit. Nous occupions l’appartement du rez-de-chaussée, situé à côté de la réception. Dès notre arrivée, il y avait une forte odeur d’humidité, et après une trentaine de minutes à l’intérieur, nous avons commencé à tousser à cause d’un problème évident de qualité de l’air. La chambre était très poussiéreuse et sale. Nous avons immédiatement signalé la situation. José est venu « purifier l’air » avec une machine spéciale pendant que nous étions sortis souper, et il nous a garanti que la chambre serait nettoyée dès le lendemain matin. Cependant, à notre retour en soirée, la qualité de l’air était toujours aussi mauvaise. Nous avons donc demandé à José de nous rembourser ou de nous relocaliser dans un autre hébergement convenable. Il nous a répondu que cela était impossible. Nous avons alors demandé à parler à son superviseur, qui s’est présenté et a affirmé que c’était le « sent-bon » de la chambre qui nous faisait tousser. Nous lui avons expliqué que ce n’était pas le cas. Il nous a dit qu’il reviendrait dans 15 à 20 minutes pour voir à la possibilité d'un remboursement, mais il était déjà 23 h et plus d'une heure après, nous n’avons plus eu de nouvelles de lui. Le lendemain nous avions plusieurs activités de réservés et à notre arrivé, aucun ménage n’avait été fait dans l’appartement, malgré la promesse que la situation serait réglée. En raison de la piètre qualité de l’air, de la saleté (voir reste de notre avis sur google)

Appart hôtel à priori sympathique. Au fil du séjour on découvre un sèche cheveux inutilisable et grossièrement rafistolé, l'absence de brosse ds les wc et une insonorisation totalement inexistante ( ronflements de l'occupant d'à côté nettement perceptibles). Donc l'impression globale reste très mitigée

Broken Wi-Fi: The Wi-Fi did not work at all during my two-day stay. When I reported the issue, the staff said they had “requested a technician,” but their tone suggested no one would actually come to fix it. When I asked for an ETA, the response was simply like I don’t know. Cleanliness Issues: The apartment was not very clean. It felt quite dated, and the bathroom in particular had an unpleasant odor, similar to urine. Staffing & Service: It seems the staff are shared with the nearby Halo Hotel. Even though I called 30 minutes in advance as instructed, I still had to wait outside for 10 minutes before someone arrived. There was no on-site staff presence and no room service provided during the stay.

Well we were not happy because our room and place never had the internet , even with password nothing worked . The bed was not comfortable . We tried to no stay in the room We only liked the location .

Bien

Only reason this did not get a five for full experience was the internet was down the whole weekend, which we paid for as part of the booking.

Sehr gute Lage,( zentral , mitten in der Altstatt) . sauber und die Wohnung hatte alles nötige . Man fühlte sich wohl. War sehr ruhig, da die Wohnung in obersten Stockwerk war. Das Zmorgen gleich um die Ecke in einem Hotel haben wir nicht beansprucht.

Está muy bonito el lugar y de fáciles accesos a distintos puntos de interés. Si lo recomiendo

Perfect location to visit Sevilla, very central and close to many restaurants. We were welcomed in good way and communication with the host was easy through whatsapp. We didn't like however the groundfloor apartment, as it was not possible to open the windows without giving away privacy. Also the flat is not as new and well mantained as it looks in the pictures.

Stunning property. Excellent location. Friendly staff. Allowed a worried free experience in Sevilla. Local dining, attractions, you name it was accesible and led to a “whirlwind” of experiences for us! Sevilla was quite a blur!