Arrecife Gran Hotel & Spa

Except for the amazing food and lovely staff there were 23 sun loungers only for a hotel with 17 floors. So for my entire stay I couldn’t sit once in the sun. There were only a few outdoor chairs and tables and again they were unavailable. Totally unacceptable . Hot tub, indoor pool and spa at additional cost with an hour only access. Other ‘indoor’ pool was still exposed by open balcony area so cold breeze and full of kids jumping in the pool. Totally unrelaxing. Photos on expedia website are AI as there is no area overlooking beach whilst inside the pool as shown. Very dissatisfied and disappointing! Expedia of a gesture credit only - no refund at all. Shabby paintwork in our room, curtain that didn’t close, tv that had no nearby bed or seating to watch.

Las vistas, situación y personal excelente, muy pendientes de cualquier aspecto que necesites. Sin embargo, no considero que el hotel esté a la altura de un 5 estrellas, debe renovarse porque hay aspectos de mantenimiento a mejorar. El desayuno con mucha variedad pero poco sabor,.

Staff welcoming with exceptional service 24/7 Food and drink was perfect and the selection to please any palate. Facilities and rooms 100%

Room with nice view, breakfast is great

Love the eco friendly policies, reception was nice and I enjoyed the lift music. The service didn't feel like a 5*. No concierge for the bags, no welcome drink, no amenities in the room. The room was lovely and modern.

We had a lovely stay in Lanzarote. The hotel is great, My only moan if was to be considered a moan is aren’t enough sun beds and the sun bathing area isn’t big enough which makes it feel inadequate and I little disjointed.

Excellent hotel

Stunning penthouse view, breakfast buffet second to none

Great stay. A real treat for us as my husband has just had the all clear to travel again after months of recovery from cancer surgery. We treated ourselves to a sea view suite - with amazing views, half board in the buffet restaurant was better than expected too.

Alles sehr gut. Freundliches Personal, schönes Ambiente, qualitativ hochwertige Speisen und ausgezeichnete Lage. In einigen Details etwas in die Jahre gekommen (Fitnessbereich oder teilweise zersprungene Scheiben, langsamer Fahrstuhl), was aber aufgrund der anderen Vorzüge nicht ausschlaggebend ins Gewicht fällt. Insgesamt alles toll! Gerne wieder!

Hôtel magnifique, chambre impeccable avec une vue inoubliable , très spacieuse Personnel extrêmement gentil , mention spécial à Alex Rodriguez qui nous a été d’une excellente aide et qui parlais français, un grand merci à tout le personnel .

Great location, Spa experience and food. Staff pleasant. We chose this hotel for indoor swimming pool but the pool was a bar pool with people sitting around and having drinks. Not a pool we expected. Other than that all very good. Likely to visit again!

The hotel restaurant scammed me out of 19 euros for serving an appetiser for a main. When i questioned them they did nothing about it and exoected the payment.... i even have photos of what i was served.... absolute scam The area whete the hotel is based is completely dead.... thought i was walking around a 3rd world country. I kept on having to remind staff to clean the room. The hotel is basically a fancy high rise block of flats turned into rooms. There is limited space on where u can enjoy the sun at the actual hotel, just some narrow balcony which sits around 10 tosp on the 2nd floor for the entire hotel of around 168 guests. Its a joke..... would not recommend this hotel, not worht the money. Massively disappointed

Alles super 😁

Todo en el hotel ha sido maravilloso, hemos tenido una experiencia muy buena. Nos ha encantado sobretodo el recibimiento y atendimiento del staff y las espectaculares vistas.

Great place to stay for a long weekend.

The staff were rude at the reception no customer service The beach was nice but no Sun beds The rooms were ok could have been cleaner don’t clean like we do at home

Las vistas y lo silencioso de la suit.

Lovely room, good food and good location.

Amazing view over the ocean from the 11th floor