Hotel SANSEbay

Perfekt Place! Perfect Staff! Loved everything about it!

Litt enkel frokost.

It’s the perfect location for exploring San Sebastián. The bed was really comfy. It was a no frills room which we were fine with but being on the ground floor it was dark and noisy in the night. We would stay again though and enjoyed our stay.

Staff were friendly and efficient. Pre booked parking was easy. The area was great for walking to pintxo bars, restaurants and the beach area.

Everything about this hotel was fabulous!

Everything was perfect, from costumer service to the hotel location

Staff was great. Very helpful and kind.

Awesome! Make sure you reserve the parking spot w hotel prior to arrival.

No bar y horario de servicio corto

The property and staff were magnificent. The location is also excellent. The only negative is getting to the hotel in car. It’s very difficult. A video is provided but hard to follow. A map would be easier to navigate. But besides that it’s a great property.

Rooms and common areas were clean, the location was right in the main area as well. Other listings mentioned noisiness, but we slept with the windows open and weren't bothered, however we live in an apartment and are used to city noise.

Fantastic boutique hotel right in the heart of the old town. A little hard to find in the car so the hotel sent a useful video on how to navigate through the narrow streets. Very warm welcome and the room was immaculate and very comfortable. 2 minute walk to the old town for pintxos, or to the seafront and marina or to the start of the climb to the old fort overlooking the bay. Fantastic views!

旧市街のすぐ近くでバル巡りにとても便利でした

Dejligt hotel med udsigt ud over havnen / bugten. En del larm fra den nærliggende bodega.

La cama es muy cómoda, la habitación limpia, es moderna, son pequeñas las habitaciones pero están muy bien. La ducha sale mucha agua, las toallas son de muy buena calidad. El personal es muy amable y te reciben con una bebida de cortesía.

Pros: The service was really nice, helpful with any questions, greets you with a glass of wine at check-in while explaining everything, etc. The location is also amazing, right on the edge of Old Town walkable to all the bars and restaurants, but also right on the edge of the bay next to the water. Despite it looking like it might be a loud location with tons of young people drinking outside the bar next door, our place faced the back alley and was super quiet. The 2-bedroom apartment is a great option when traveling with 2 couples, complete with little kitchenette and living space — this was really the biggest reason I picked this spot. Cons: While the 2-bedroom apartment is quiet because it faces it the back streets, that means it also doesn’t have much of a view and one of the bedrooms is super dark. My hair dryer stopped working after 1 minute, the coffee machine leaks, the internet is very spotty, and the beds and pillows are some of the hardest I’ve slept on.

コンパクトだが効率的に設計されたお部屋です。素晴らしい立地でバーポッピングに最適でした。

A really beautiful room, really friendly and helpful staff in a great location on the edge of the old town. The main fault i would have is that the facilities available within the hotel itself are quite limited given the price of the hotel, but the plus points make up for this.

Nice location

Our experience at this hotel was appalling. The rooms were extremely uncomfortable, and the noise levels each night were unbearable. Even with earplugs, it was impossible to get any sleep. When we raised this with the hotel, they refused to switch our room. Eventually, we agreed with management that we would move to a different hotel altogether, on the clear understanding that the three-night stay would be refunded. However, once home, the hotel denied that these conversations ever took place. They even misled Expedia with this claim. We have written confirmation from the new hotel, who confirmed these discussions, as well as receipts for our stay there. The service we received was atrocious—dishonest, dismissive, and entirely unprofessional. The rooms were uninhabitable, and the hotel’s conduct afterwards has been completely unacceptable. I would strongly advise against staying here. To date, the hotel has completely ignored me and only partially responded to Expedia. Unfortunately, we are now having to action S75 card protection to obtain our money back. I would advise anybody not to book this hotel.