Melia Avenida América

I know it's a courtesy to offer a free shuttle but it took a long time for the shuttle to pick up all the people waiting for it at the airport. The staff also does not tell you to sign up for a time slot in getting the shuttle back to the airport, which came as a surprise to me when I was ready to go to the airport on the last day but had to catch an Uber instead. I saw the shuttle for a different Melia location 2-3 times before the shuttle for Melia Avenida America showed up. The staff at the hotel were extremely nice and professional. The hotel seems modern and nice. However, the 2 rooms I was initially assigned to did not have normal windows. Rather, the windows were up high near the ceiling, not allowing guests to see out the window. It took 2 room changes before I was assigned to a room with a normal window that I could open the curtains and see out of. Once I was in the final room, I was happy. However, the bathroom floor squeaked in spots, and the toilet bowl was not fully fastened to the floor. Aside from that, the room was lovely. Breakfast is not available until 7:00 a.m. so if you have an early tour planned, you may have to skip breakfast, which I was told cost 16 euros. You can't even buy water before the breakfast room is open. This location is a 30-45 minute bus ride from city center. You can catch the bus across the street from the hotel. The Metro is not conveniently located near the hotel. I would stay near city center next time.

Very clean and staff friendly and helpful. The shuttle bus was brilliant

Excellent hotel, impresive restaurant staff

Great hotel. Very nice bar/restaurant. Convenient location.

La cama chirriaba. La televisión tenía una franja negra, y el día del checo out entraron a arreglar la habitación a las 10:40

Excellent experience. Hotel airport shuttle was so helpful.

Excelente servicio. Súper conectado por la línea de autobuses. Cómodo limpio lujoso y fabuloso

Room was clean and breakfast was delicious!

Great place to stay, will be back

Very good option for staying mMadrijjustvoutside

Excelente hotel, achei o quarto muito confortável!

Great location for just an overnight stay since it has a close proximity to the airport. Appreciated that they offer free shuttles as well. Although they have smart TVs, they restricted access to the smart features making viewing options limited.

Pedimos una habitación silenciosa y nos dieron al lado del elevador, el ruido externo está muy bien aislado, pero el interno cero todo se oye sus puertas no sellan absolutamente nada. Los cuartos son cómodos, las camas también. Lograr que te recojan en el aeropuerto sin un teléfono disponible es imposible, no tienen Whatsapp y en la aplicación de mensajes de hotels.com no contestaron.

Stayed for a night and was super comfortable

Magnífico hotel, un poco alejado del centro de Madrid pero el autobus pasa enfrente y te tiene ahi en poco más de media hora.

Very good hotel with amazing service close to the airport with free transfer

good airport shuttle service

Un sitio hermoso, acogedor que ha pensado en todos los detalles para ti , con varias opciones, algunos chicos del personal pocos amables , solo tuvimos un pequeño inconveniente la habitación no tenía aire, pero de solucionar esto perfectamente podría repetirlo! Aún así lo recomiendo!

Todo muy bien

Have experienced comfortable and pleasant stays at the Melia Hotels in Spain, and this hotel was no exception. Rooms are clean and spacious (for European hotels), the bathroom was roomy, bed linen and towels were classic and comfortable, no noise issues, and there was even a Nespresso machine in the room! Breakfast was excellent - not only was there a lot of variety, but food was very fresh and there were a lot of fresh, healthy options. Wanted to give 4 1/2 stars instead of 4 (no option to do that) mainly because some reception staff were a little dismissive or curt; and requested an extra towel and was categorically told it would not be possible. Seemed odd that a simple request like this was denied. First time this has happened. Hotel is a little dated but looks like there have been some updates made in certain parts, and it was clean. Some nice stores and restaurants are easily accessible by car, taxi, or ride share. Hotel has an airport shuttle that was on time and very accessible.