Novotel Madrid Feria and Airport

Localização privilegiada para embarque dia seguinte, além de boa estrutura

Nuestra estadía estuvo muy cómoda; fácil acceso, excelente atención y muy cercano al aeropuerto.

Recepción amable

Good for families

El sofá cama era muy duro e incómodo.

Dirty bathroom, wouldn’t stay here again. The breakfast buffet is good though

Los cuartos en excelente estado, la unica área de oportunidad que mencionaría es que no cuentan con traslados desde/hacia el aeropuerto

As a businessman who has traveled for over 30 years, this is the first time I have experienced such poor service at a 4 stars . On the day of our check in, our trip was delayed, so we were unable to arrive before the scheduled check -in time. We started calling the hotel at around 3:00 pm to inform them of the delay and discuss our check-in We continued calling throughout the evening until midnight, but no one ever answered the phone. When we finally arrived at the hotel, the receptionist had a very poor attitude and was completely unprofessional. Instead of assisting us, she made the situation even more unpleasant. A hotel that claims to be 4 stars should provide professional customer service and be available to assist its guests. Unfortunately, this hotel failed to meet even basic service standards. To make matters worse, we were charged an excessive rate for an additional room that was much higher than the regular price. Overall, this was a very disappointing experience, and I would not recommend this hotel based on the poor customer service and unfair pricing.

Excellent Hotel. Highly recommended

Le séjour était agréable, Dommage parking payant

La ubicación del hotel es buenísima, cerca al aeropuerto y cerca a una estación del metro en donde te mueves fácilmente, el personal amable y el servicio buenísimo 100% recomendado

La habitación estaba limpia, el desayuno era

Pet friendly (small additional fee), located by a wonderful park. Bonus points for the vegetarian ‘Beyond Burgers’ in the restaurant. Great for a quick and comfortable pit stop on our road trip.

We really enjoyed our 2 day stay with them . Their staff was great and the room and pool were really clean.

Todo muy bien!

Hotel au top acceuil super Petit déjeuner copinau Je recommande ++++

El desayuno muy bueno, el personal muy atento y amable, me gustó mucho

Muito próximo do aeroporto, excelente café da manhã e quarto bem espaçoso!

There was no microwave in the room , which was not helpful as we had kids who wanted to warm up milk But otherwise the stay was excellent

Breakfast is amazing and worth it. Clean, friendly staff and close to the airport. There’s also a Corte Ingles close by.