As a businessman who has traveled for over 30 years, this is the first time I have experienced such poor service at a 4 stars .
On the day of our check in, our trip was delayed, so we were unable to arrive before the scheduled check -in time. We started calling the hotel at around 3:00 pm to inform them of the delay and discuss our check-in We continued calling throughout the evening until midnight, but no one ever answered the phone.
When we finally arrived at the hotel, the receptionist had a very poor attitude and was completely unprofessional. Instead of assisting us, she made the situation even more unpleasant.
A hotel that claims to be 4 stars should provide professional customer service and be available to assist its guests. Unfortunately, this hotel failed to meet even basic service standards. To make matters worse, we were charged an excessive rate for an additional room that was much higher than the regular price.
Overall, this was a very disappointing experience, and I would not recommend this hotel based on the poor customer service and unfair pricing.