โอกเซเด็นตัล ปูเอร์โตะ บานุส

V

Clean hotel

Clean and comfortable room and a great location

My stay was extremely disappointing. Even though I was inside my room while housekeeping was cleaning, I discovered two hours later that my earrings were missing. The hotel did absolutely nothing to help me. It was only my second day in Marbella, and I had to go to the police to report the incident. That same day, I repeatedly asked the staff to thoroughly search the room and help locate my belongings, but no real effort was made. I waited ten days for the hotel to conduct a proper investigation or take meaningful action, but in the end I was simply told that there was nothing they could do. I have absolutely no reason to invent a story like this. I reported the incident immediately because I genuinely believed my earrings disappeared during the housekeeping service. The emotional impact was overwhelming. For the following five days, I became ill with a fever and suffered from nightmares due to the stress and anxiety caused by this incident. What disappointed me most was not only the loss of my belongings, but also the complete lack of empathy, support, and a serious investigation. I expected professionalism and responsibility from a hotel of this standard, but instead I was left completely on my own. This experience ruined my stay and destroyed my trust in the hotel.

Mi estancia fue extremadamente decepcionante. Aunque yo me encontraba dentro de la habitación mientras el personal de limpieza realizaba el servicio, dos horas después descubrí que mis pendientes habían desaparecido. El hotel no hizo absolutamente nada para ayudarme. Era apenas mi segundo día en Marbella y tuve que acudir a la policía para denunciar lo ocurrido. Ese mismo día pedí repetidamente que revisaran la habitación y buscaran mis pertenencias, pero no realizaron ningún esfuerzo real. Esperé diez días a que el hotel investigara el caso o tomara alguna medida, pero finalmente solo me dijeron que no podían hacer nada. No tengo absolutamente ningún motivo para inventar una situación como esta. Informé lo ocurrido de inmediato porque estaba convencida de que mis pendientes desaparecieron durante el servicio de limpieza. El impacto emocional fue enorme. Durante los cinco días siguientes estuve enferma, con fiebre y sufriendo pesadillas debido al estrés y la angustia que me provocó este incidente. Lo más decepcionante no fue solo la pérdida de mis pertenencias, sino la total falta de empatía, apoyo y una investigación seria. Esperaba un comportamiento responsable de un hotel de este nivel, pero me sentí completamente desamparada. Esta experiencia arruinó mi estancia y destruyó la confianza que tenía en el hotel.

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great staff, great food, lovely pool area. really enjoyed my stay

Perfect location Very clean The suite is amazing Too Many ppl at the pool but ok

Buena experiencia, aunquen siempre se pueden mejorar cosas.

Great place

Very comfortable and central location

Sehr gut gelegen und sauer. Alles was man braucht ist vorhanden.

Great place, great service in the middle of everything! Will come back!

No me gustaron las habitaciones ni los baños

We traveled as a family, room was spacious enough for all 4 of us. The location was perfect, walkable to everything. Pool was lovely. The staff were very accommodating and delivered great customer service. The price was reasonable and included breakfast which is helpful.

Superb hotel, great location, rooms were great. Very well priced, would stay again

It was ok

Great breakfast and location.

Veldig god frokost

Bom e completa