โรงแรมอาร์เต

gut

ein düsteres unsauberes hotel

I booked through hotels.com and paid the full amount in advance. However, upon check-in, I was asked to pay again and was unable to access my room, so I had no choice but to pay once more. This constitutes a double payment.

Das Haus selbst entsprach komplett den Erwartungen bzgl. Einrichtung. Die Buchungstechnik des Hauses funktionierte nicht mit der bereits bezahlten Expedia Rechnung. Um überhaupt ohne Rezeption einchecken zu können, musste nochmals das Zimmer bezahlt werden. Ja, es gab eine zügige Rückvergütung des bezahlten Betrages, dennoch war dies sehr befremdlich. Dazu kam, dass der Preis dann fast 20% tiefer war! Die Antworten der Rezeptionsmitarbeiter war funktional korrekt.

Since there was no on site management we were unable to check out the room before paying for it. Upon entry to room the smell of cigarette smoke was unbearbly strong. Hair on sheets, vinyl floor chipped in hallway and room, dirty walls. We immediately called management to adk for a refund and they refused. We left and found another motel down the road. Travelers beware!

数年ぶりに宿泊しましたが、最近流行りの省人化でスタッフが不在。チェックイン時にやや戸惑い、インターフォンで問い合わせる始末。部屋までの部屋番号表示が廊下に無く重たい荷物を持って右往左往。 レストランまで無くなっている。 スタッフがいなくなった途端に治安、客層が悪くなった。

Hervorragend große Zimmer!

Limited transportation, not terribly clean, no check in or management staff on property, doesn’t look like the photos. Wouldn’t recommend

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Wir hatten das Hotel vorausbezahlt, trotzdem stand beim Check-In, dass die Rechnung zu bezahlen sei. Das wurde Problem wurde telefonisch gelöst, beim Check-Out war die Rechnung dann wieder offen...

A very basic hotel near Zurich. Absolutely bare-bones furnishing (with not even a glass in the bathroom or bedroom!). The hotel bed was rather uncomfortable...making a good night's sleep difficult as well. Suitable only for highly price-conscious travelers for 1 or 2 nights. Further, the hotel seems to have very poor systems. At every step of check-in and check-out, they wanted me to pay City tax extra, which had already been paid at the time of booking. I had to call their Helpline every time to explain and then they would let me proceed.

Nice hotel, easy check in, good price quality ratio. Some car noise prevented good sleep. OK location, there's a big shop centre nearby.

Entsprach nicht den Bildern bei Expedia. Kein Restaurant, keine Kegelbahn, keine Sauna, keine Frühstücksauswahl zu kaufen. Wir hatten 2 Zimmer, diese waren komplett unterschiedlich. Fliesen z.t. kaputt, Toilettenspülung defekt. Mehrfache Anmeldung notwendig, checkout funktionierte nicht. Insgesamt nicht zu empfehlen.

Terrible room n customer service female manager insulted me when I told her there’s no ac and it’s nearly 100° outside

The hotel has no reception personnel. To enter the building from the garage, or the main entrance, you need to have a 4 digit code that should be included in the booking confirmation - this code did not come with the confirmation from expedia. The telephone at the keypad from the garage had its cord ripped out of the wall, so it was not usuable to gain entry. Once inside, you had to check-in at a terminal that required the booking code. The expedia booking code did not work. All personal information entered at time of booking had to be re-entered in order to prepare a key. Check-out at the terminal did not function. Aside from all of these difficulties, the room was ok. very basic, but comfortable bed, and good functioning shower.

Wir waren schon öfter im Hotel Arte. Früher hatte es noch eine kleine Sauna und eine Reception mit persönlichem Empfang, welches wir sehr schätzten. Wir erhielten einen falschen Türcode zugestellt. Das Problem konnte aber dank telefonischem Support schnell gelöst werden. Die Zimmet sind sauber und zweckmässig eingerichtet. Wir vermissten das gute Restaurant. Das gibt es auch nicht mehr, Schade!

フロントが無人のオートチェックインで戸惑ったが、裏に従業員は居るので安心｡ 地下パーキングは安心 隣がマクドナルド スイスでは珍しく風呂桶が有った｡ このプライスでエスプレッソマシンに感動

Check-in automate was broken, nobody on site. Had to work with staff by phone to even get room keys including rebooting the check-in automate. In the aftermath I ended up getting charged twice for the stay because of this and hotel refused to reimburse, claiming that it is just a hold while it is clearly a double booking. Worst experience. I would strongly recommend to avoid this place. Hotel provides ear plugs as it is so loud from traffic that sleeping without is impossible.

Hotel is self-checkin. Parking is outside in the public street in front of hotel but with reserved places. Internet is good. Room has a small radiator. If you put in the machine reservation number from Hotels it do not work only with scan ID. Room was large and clean and quite good price, but would be perfect to be also breakfast included. Bed was not confortable.

good