Mai Samui Beach Resort and Spa

Service and cleaning could be way better. Gym was in very bad condition. Our room often smelled funky. Didn’t event use the pool, felt like it was dirty. There where two different, but felt more like it was for decoration that for people to use. The whole hotel felt like a ghost hotel, maybe it’s low season now beginning of April but wouldn’t stay again. It has a lot of potential and maybe Mrs different in high season. The plus was the restaurant - cozy, affordable and good food.

Problème de wifi non résolu pendant plus de 24 heures…

The rooms were a bit “dark” to my taste, but I have enjoyed spending some time in this hotel, relaxing and charging my batteries

Overall the Resort is very good, quite area, Staff and services are superb, the employees are always gentle and kind, they help in exceptional ways, the shuttle bus driver is a very nice and helpful person. Breakfast was ok but missing decaffeinated coffee and soy milk or others vegetable milk and not many choices for vegetarian people. The resort is quite far from Chewang area but that is totally fine because the area is very beautiful and the resort offers the free shuttle bus many times during the day. For sure a Resort in Koh Samui that I recommend.

Nice beach front hotels it is a bit far from restaurants and shops

Un hôtel éloigné des sites touristiques. Au calme, la chambre était spacieuse. Le personnel très jeune, très souriant mais trop léger dans le service à la clientèle. L’hôtel manque d’animations. Le restaurant est cher et moyen. La plage n’est pas belle. Les piscines de l’hôtel sont agréables.

Pro: Insgesamt ein top Hotel! Sehr freundliches Personal, tolle Zimmer und luxuriöse Hotelanlage. Contra: laute Klimaanlage

Nope

Vi hadde forhåndsbestilt halvpensjon. Mat til middag svarte ikke til forventningene. Bare Thaimat å velge i og den var ikke spesielt bra. Manglende serverings kunnskap hos personalet. Vi ville ikke ha bestilt halvpensjon en gang til. Frokosten var utmerket.

Ungt, og meget uerfarent personale. Slidt hotel. Køkkenet er meget langsomt, og lavede mange fejl.

At first glance, hotel is beautiful and very scenic. But totally reliant on weather. I am shocked this has been given a 5 star rating, I wouldn’t even give it a 3. The pools are outstanding, unfortunately we came in a rainy season, no people here, no staff and a very bland atmosphere. Heavy rain created leaks in our room. Not properly cleaned, allot of ants in our room around the dressing table and over the kettle. A very dark, dated room, not allot of lighting so difficult to get ready at night with no natural light from outside. Smelt of damp, most likely due to leaks. Fine dining restaurant massively overpriced and staffed by one person. No music or atmosphere. Please be aware this hotel is very remote and will need to order a grab or drive to even a shop or bar / restaurant, taxis are expensive. 45 minutes away from the bigger tourist areas. We left 2 days early and booked another hotel in chaweng, which was a 3 star and much cleaner than this 5 star, also it is closer to night life and amenities. When we checked out, the staff didn’t even ask why we were checking out early or ask how our stay was, just gave us a form to fill out which they thew in a folder and put under the desk. This hotel is great if the weather is nice otherwise not allot you can do.

Great to have a room with pool access.

Beautiful setting, with pool and beach practically meeting each other. Well maintained & clean. Paradise! A little out of the way though, but well worth it.

If wanting a quiet beachside stay in Koh Samui then Mai Samui is the island's best kept secret. It has one of the biggest pools with one of the best swim up to pool bars, an infinity pool too. The Buffett breakfast is fantastic and with 2 beachside resturants a short walk, along with cheap as beach massage and excellent coffee cafe it's a slice of paradise. Two free daily shuttles to Chaweng & Nathon provide excellent transport options if seeking action. The resort Spa is a la la ...bliss ! The staff seem to have a motto of "guest you are valued". Families and those who prefer quietness need look no further than Mai Samui. We have been to Koh Samui 4 times and staying at Chaweng Resorts & Mai Samui and everytime our Mai Samui stay is our favourite and sigh of relief to be back in paradise !

Great place to relax and recharge

This resort is in desperate need of renovation, we decided to move to a new resort, pool tiles are broken, water level in the pools are low, the water quality is disgusting. The room was ok, but run down. There was a lot of construction sound. I felt sorry for the staff, as they were amazing, but the ownership and maintenance of this resort is letting their team down.

Arrived and the person at the reception desk had her AirPods in, no welcome just took passports and checked us in. After dinner returned to room and there was a leak from the room above. Mentioned to the reception desk and they moved us to another room which was a downgrade on the room we had booked. The new room didn’t have sun loungers in the pool nor easy access to pool as booked. The following morning we asked to switch rooms which they did in the afternoon. No apology was given for the problems we faced. The majority of hotel needs renovating including rooms and pool. The fine dining restaurant also served option of same food as pub. We ordered crepes suzette then after 20mins we were informed they were out, we were the only ones in the restaurant that night. Then offered only chocolate or vanilla ice cream as only pudding. Throughout the staff were more interested with their phones rather than providing the service we thought we would receive. Often had to grab their attention to order food and drinks. Think it helped the hotel was only half full so nowhere was busy at all.

Stedet var meget smukt og værelset meget flot til prisen. Vi oplevede desværre at størstedelen af personalet ikke kunne et ord engelsk, hvilket desværre tog hårdt på vores oplevelse af stedet. Vi spiste en gang på hotellets restaurant hvor vi ikke fik den rigtige mad og generelt sejlede det fuldstændigt for dem, hvilket bare var en ærgerlig oplevelse. Hotellet ligger langt fra alt andet, så man skal køre min 30 minutter for at komme til noget by med resturanter. Vi nød et par dages stilhed der, men er glad for det kun var 4 dage og ikke længere.

Amazing stay. Best place to watch the sunset on planet earth. The water is beautiful, the rooms are huge. Amazing staff everyone so nice. Don’t miss out on the buffet

Habe mir das anders vorgestellt nur ein resautant und das teuer im gegensatz zu anderen pool war nicht sauber bin nach einer nacht wieder gegangen