แฮมป์ตันอินน์ บายฮิลตัน เกนส์วิลล์-เฮย์มาร์เก็ต

Very vomfortable for two very tired travellers.

Very clean and well maintained. Highly recommend.

Checking in was a terrible experience. When I got to the hotel to check in, they did not have my name or reservation in their computer. I gave them the itinerary number provided through hotels.com and this was not registering in their system either. I was told this has happened approximately 5 times in the last week to other people and I could just book another room through the hotel. After about 15 mins of trying to get assistance through the hotels.com app with no success given there was no phone number to call and the “Virtual Assistant” was not helpful in the least, I then had to download the Hilton app and my reservation was showing in the Hilton app which also had a confirmation number (different from itinerary number provided by hotel.com). I was wasting time and became really upset coming from a long road trip to this experience.

propert is very good. had bad experience with Expedia because they didn’t share receipt with me. Request for receipt they are charging if $49 extra, which is ridiculous.

Very nice stay

They are renovating lobby. Lighting in room-the lamps are either have to be all on or off on the corner lamp. Can’t be adjusted. The key cards didn’t work had to go back down. 2nd set only 1 card worked. The fridge doesn’t have a freezer section.

Very helpful staff. Very clean rooms. Unfortunately beds were terribly low to the ground. Hoping to stay here again.

Family leisure/holiday stay. Location close for travel. Easy in and out. Great breakfast.

Very clean, comfortable, newly remodeled room. The breakfast was delicious and had many hearty options. Friendly staff.

Nothing unusual. Just a run of mill hotel. Trains loud, screws from remodel laying on parking lot, candy wrappers on floor of our room, bath counter dirt, food is mediocre. Only stay there because it is convienent.

Close to alot of shopping

Great front desk staff they made our stay

If you like the smell of cat pee you will love it

The first room they gave us was nice and newly remodeled but the tv didn’t work. The desk told us to unplug it and if that didn’t work she couldn’t help me. I asked to be moved and she did but the next room had hair in the shower a wet spot on the carpet and sticky floors in the bath. By this time we were too tired to complain so we went to sleep. We will not use this hotel again.

Bathroom was very nice, clean; very much appreciated the ample vanity top space AND the long shelf beneath it. The only issue was the toilet paper holder was obviously breaking away from the wall when we arrived to the point that we couldn’t keep the TP on it. Seems it would have been an easy fix before our arrival. Breakfast was good, nice variety too of options typical of most hotels these days.

The front desk staff went out of their way to be helpful and friendly.

Right next to train and highway

close to shopping center

Hotel itself was in a great area! Literally steps from a shopping center. Check in took a bit but I wasn’t too surprised. The room itself was nice, but the bed was not comfortable in my opinion, and I slept terribly. Breakfast was meh, sausage patties, eggs (scrambled one day and an omelette the next), and home fries, along with waffle makers, cereal, oatmeal bar, and bread/pastries. The waffles were good, eggs were ok, I didn’t eat the sausage as I don’t like sausage. Overall, kind of wish we had stayed at the first hotel we originally booked, but this one was a tad cheaper. Just wish breakfast had been better and the bed had been more comfortable 😅

In a nice area with convenient distance to great shopping and restaurants. Property under construction so water turned off during certain times during the day. Side door to parking there are some poorly marked concrete steps. I fell and hurt my knee and arm. Yellow paint or better signage is a suggestion there.