โรงแรมบีพีเอ็ม - บรูคลิน นิวยอร์ค

The room was dirty but it was ok for just the night stay

Staff was really friendly and very helpful when needed.

I liked the service. I didn’t like how the shower and toilet had loose screws holding things in place.

I tried to check into hotel at 2 different times at night. Both times I waited 15 minutes at front desk and nobody was there for check in. At around 11:00pm man finally shows up. Young girl was there trying to find him. She stated that he goes in peoples rooms often and she can’t find him. Once we finally got to our room it was filthy and smelled of urine. I demanded a refund and had to drive 2 hours home.

A guy stole from me and the attendant didn’t want to call police. Made a complaint to management as well.

On line it looks like a perfect place to stay. But when I got in the room. It was not clean. I had requested a king side bed ended up with a 3 fullside. And under the blanket there was a blont raped up. 😐

Poorly cleaned bedsheets and comforter. The Floor wasn’t properly cleaned as well. The air condition should be cleaned because it is dirty.

The hotel is a fraud the rooms don’t look as nice they walls were beat up & there wasn’t the stuff they guaranteed to have there .. no toothpaste cheap wash rags I Hadto walk to a store to get lotion and other toiletries that they said they would have in the rooms . I would NOT guarantee staying here ..

Nothing, didn’t stay there was so dirty no good wasn’t want was shown on lone

Arrived to check in to hotel with my family, including 2 seniors and a toddler, processed to be checked into 2 rooms on the 5th floor. Elevator was broken, with 7 passengers trapped inside. (FCNY had to come) Entire floor stank of weed, rooms were still dirty from last patrons. had to rent rooms at another hotel last minute and relocate, eating the cost of the two rooms.

The check in through hotels.com has been the worst experience I’ve had in my life. But this time I don’t blame The hotel, but hotel.com only. I was in the lobby for over one hour waiting for the hotel to get my confirmation and it never came. I had to cancel through hotels.com and book the hotel direct. When I called hotel.com again, the person on the phone said the system was down and for me to call back two hours later and this was almost 1 AM, you can imagine how upset someone can be. Because of the frustration and being upset,I Couldn’t fall asleep and lost more resting time. It was just a bad night through hotels.com. Thankfully the hotel Booked my stay but I wound up paying a little over $20 more.

Bed sheets were extremely dirty. They had even blood stain on the sheets!! The room and the bathroom was dirty. Every furniture had scratches. There was no hair dryer at the room. We had to ask and wait for it. Once we got the hair dryer, it was sticky!! We really wanted to leave the hotel immediately, once we got the room. But it was already late at night , and it was new year. So it was impossible to find another place . It was the worst experience of our all east coast experience.

Liked the area around it. The hotel itself smelled like weed everyday we were thereyet they had smoking fine postings. Interior of the hotel had damage, and bathroom sink had mold in the tub

No clean , almost no personal , no blower or iron in the room

The moment we got there we waited for 30min for the front desk attendant to get back to his job. He was being contacted via Walkie Talkie by the “security lady” who told us he was at the store. He walked in smelling like marijuana. We then check into the deluxe King room and are greeted with a Room set to 80 degrees and a smell of something electrical that had been burnt. The room was dirty, everywhere. Random baby pacifier in the drawer. Dirt all over the floor. The bathroom glass door had be spray painted terribly so you couldn’t see in. The toiletries like the shampoo and body wash they supplied are bottles that are refillable l (which hadn’t been at our arrival) which is a huge sanitary issue. The staff were expressionless and what I would seem quite useless had there been an actual serious problem. Also I’m almost sure people live there too given setup and vibe we got. This place is not clean nor does the hotel ownership seem to have any pride or value towards this hotel.

potrebbe essere un buon hotel se non fosse per i precari o assenti servizi di base. camere sporche, in cinque giorni rifatta solo una volta su mia richiesta, sporco nelle scale usate per raggiungere la camera al 5 piano con ascensore non funzionante, si ha l'impressione di un hotel agonizzante condannato ad un futuro totale degrado.Gentile il personale anche se molto passivo.Deludente!

Les draps ne sont pas changés, tout est sale des sols, murs, meubles, plafonds, c’est vieux et puant. La salle de bain est sale et pleine de poils et cheveux. Il y a des familles entières qui vivent dans cet hôtel et nous avons croisé des squateurs et junckies. L’ascenseur est en panne depuis toujours apparement et vous devez monter vos valises seuls. Nous: au 5 eme « pcq pas de chambre libre plus bas ! On se demande comment l’hôtel peut être complet. C’est une honte et hotel .com devrait être poursuivi pour proposer ce genre d’hotel vu les nombreux commentaires plus que négatifs depuis 2016 que nous n’avions malheureusement pas lu avant notre séjour d’une seule nuit pcq nous avions confiance en le site et pas le temps d’en perdre dans notre trip.

Rude and unhelpful staff and broken lift so had to take multiple bags upstairs with a 2 year old in tow with no help.

The service was subpar. The elevator did not work for a period of time. I was put on the 5th floor, and when I asked to be moved to a lower floor because I would have to take the steps do to the elevator, I was told there was no other room I could take. The room was extremely dirty; the bathroom was extremely dirty. The bedspreads and pillowcases had stains on all of them and hair from another guest. This hotel was by far the worst I've ever stayed in.

When you walk into the hotel it looks nice and clean but the room I had was dirty the floors looked like they haven’t been swept in a while and the towels had hair all over them the bed was hard and the sheets had stains on them