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Friendly staff. Right on the Von Lane route. Room was clean

Good location downtown to stay for the night and hopping the bus the next day.

People were loud, drunk and making loud noises till 2am.

I stayed at this hotel in Houston during a business trip, and while the rooms were decent and the cleaning staff was friendly and attentive, the front desk experience left much to be desired. Unfortunately, their service was unorganized, unhelpful, and moody, which made my stay far more stressful than it needed to be. During my trip, the city of Houston was essentially shut down due to an unprecedented 6 inches of snow, forcing the airport to close. I had to extend my stay on a daily basis while waiting for flights to resume. When I finally secured a flight for the following morning and attempted to cancel my reservation for the upcoming night, I was met with a flat-out refusal from the front desk. While I understand the existence of “rules and regulations,” extraordinary situations like this require a level of courtesy and understanding. Instead, I was charged for an entire additional night despite clearly explaining that I would not be staying. This rigid and greedy approach left a bad taste in my mouth, especially considering the extenuating circumstances. A little flexibility and empathy from the front desk would have gone a long way. Until this hotel addresses its front desk issues and prioritizes customer service, I cannot recommend it to other travelers, particularly during unpredictable situations.

Loved the glass wall elevators. I recommend a room on the upper floors.

Nice

Stay was great! Convenient location. Friendly staff! Only problem was room was hot, air condition wouldn’t cool room and we didn’t get our room cool enough. The hotel website states peloton bikes in gym which they did not have either.

I love the stay here always

Beautiful and clean hotel.

While I was in the middle of the shower the water cut off completely. Called the front desk she told me the hotel was working on the water. The water was back on in about 20 minutes or so

Nice and clean property in Houston downtown. Absolutely enjoyed our stay.

Clean , beautiful and nice !

Worth it

The hotel was wonderful, the staff were very helpful and attentive.

We love this hotel. Every member of the staff is excellent.

Very good hotel in all aspects

Stay was good upon arriving. The next day there was no hot water to shower. Running water had a yellow/brownish color. When we notified the front desk she stated it was an issue but was never notified at check-in.

Centrally located

Overall amazing place to stay

Nice stay.