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Property is good but it should have a concierge

Beautiful , great location , service was amazing , cleaning crews were spot on perfect !

Third time staying here in last two years. So so friendly and helpful from valet, checkin to concierge. The street bar was tasty and great access to Contessa . Luxury accommodations but it’s the staff that makes this place shine and me return to.

Beautiful, well located and with very friendly and accommodating staff.

I loved the hotel itself, but the service and management is seriously lacking. I flew into Boston late one night, but had a reservation for that night. Due to weather conditions, I could not make it into Boston that night so I called the hotel and asked them to push my entire reservation by one day to which they promptly replied no. They wouldn’t entertain any accommodations for me, which left a bad taste in my mouth. When I finally got to the hotel to check in, I voiced my displeasure with the hotels hospitality and cooperation with me, or lack thereof, and they quickly rerouted the conversation and did not want to hear my honest feedback. I called down and asked for multiple things to be brought up to me, things which I eventually had to go down and get myself because they were never delivered. At one point, I called down and asked the desk about their wine selection and talked about what we were looking for, but was met with dismissal. To be more specific, I asked “which wine do you have that is sweet, similar to a moscato? I don’t want a dry wine, like a Pinot Grigio for example” the desk lady responded and said “oh we have a great Pinot Grigio that I would recommend if you want sweet wine”. I felt like no employee at this hotel cared to listen to what I said at all, over the entirety of the trip. Ultimately, I feel like the customer service needs serious improvement and I won’t be staying here again until that change is made.

Staff is amazing. Best hotel I ever stayed at. Looking forward to spending NYE every year at the new berry!

excellent staff and wonderful bar and restuarant

Bellissima struttura nella via più rinomata dello shopping !!!

We loved the neighborhood and the cleaning staff at the hotel were amazing. The front desk staff could be more friendly, we felt they weren’t as welcoming as they could be.

Beautiful hotel !

Location and staff - couldn't ask for anything better

Fantastic stay in a great location with superb view and service

This place is never a disappointment. This is my go to hotel in Boston. The rooms are beautiful. Contessa is lovely. The Street Bar is impeccable old school fabulous Boston.

Great Staff - Friendly and helpful. Great location.

Amazing all around!

Awesome place to stay if you’re wanting to do a lot of things downtown.

Amazingly beautiful hotel with impeccable service.

Truly the most beautiful, comfortable place while still having a super elevated style and vibe. The staff was the most helpful and responsive. I think we’ve ever experienced! Already planning our return trip.

Amazing service from the front desk to our dining experience. Will absolutely go back in the future!

Nice hotel in great location