เดอะเซนต์เรจิส เดียร์แวลลีย์

One of the best resort experiences, highly recommend.

Yay

Great hotel

St Regis is a fantastic global collection of hotels. The SR in Deer Valley must be judged in that light. Most of the Hotel Staff were delightful people but many of them were less than “St Regis competent,” particularly the concierge team. I don’t think I’ve ever received so much misinformation from a 5-star concierge team in all my travels. I’ve written to both the GM and to St Regis’ CEO about it. It was like the Keystone Cops. Whomever architected the hotel must have dropped acid beforehand. The flow and the convenience expressed in the floor plan is one of the worst I’ve ever seen. If this sort of thing bothers you, there are plenty of better options in DV. Beds are an acid test for any hotel. If you can’t get a good night’s sleep, nothing else matters. The SR-DV beds in our room were not full queens and obviously had “vintage” mattresses. The hotel grudgingly gave us a refund of $50 per night, valuing our good sleep at $12 per person per night. The front desk manager tried to welsh on the deal upon departure. He was a real a***ole, the only one I met there. If I were the GM, I’d demote him back to trainee. There are many great resort hotels in the Park City area. I’d encourage you to go to any of them but the St Regis.

The staff was wonderful. The butler was helpful. Everything was beautiful and lots of food choices

ew normal problems, but the staff overcame everything and made it perfect. Special shout out to Spencer, who works at the pool; he’s probably one of the hardest working and most personable guys I’ve ever met. The servers were fun, too, singing happy birthday. We had room service that was so personable- she even wrote a handwritten note. To top it off, private dining was teasing me about being sick and suggested I eat some sugar with my breakfast. This kind of service is what you get at St Regis. A

Great location and excellent customer service.

Great

Excellent Location and service!!!!!

Beautiful property catering to different age groups.

This is a nice resort but I felt it was a little overpriced. Nothing wrong with it, but at this price point, it was disappointing that parts of the spa were broken/closed for maintenance (despite mandatory $50/day resort fee). The room was nice but the bathroom finishes and fixtures seemed a little but dated for such a high price — everything worked and was clean, but it is easy to be disappointed when the cost is so high compared to other available options in Park City. Nice to have smorea station and wine sabering rituals, but neither of those really seemed to make the price worthwhile either. Overall nice stay, but just not really worth being so expensive compared to a normal hotel.

The property is beautiful and had afternoon events for guests like S’mores and hot chocolate. If you are a morning person forget about a hot shower. You have to wait until enough people use hot water before it circulates through the system. Many items in the room didn’t work. We had to wait for an hour until we received our breakfast and the dining room wasn’t that busy. Overall, it’s not worth the cost to stay there.

Amazing place

Long wait for checkin. Service at the restaurant was excellent but our steak arrived over cooked twice. Disappointing for a five star hotel.

I have stayed several times at the Saint Regis, and I have come back for good reasons! However, this was my least amenable experience at the hotel. I’m aware it was shoulder season, and both the amenities in the service seemed completely discordant. Essentially, it seemed as though many things have been forgotten… including us! Much of the staff didn’t even know that we were staying at the hotel. Fortunately, I encountered Mike the clubhouse manager by accident, and he was incredibly accommodating, even though he had no idea we were present in his wing of the hotel! The morning coffee bar was late both days and the desk staff did not seem to know proper information regarding seasonal amenities. All together it was strange the degree of disorganization at the hotel seemed to be in.

Great places today and awesome views. But if you are a coffee drinker, the restaurant does not open until 7 AM and the coffee was not put out at the expected time in the lobby at 6:30 AM.

The service at this property does not at all match the price point. Certainly not what you would expect for such an expensive hotel. When we arrived, we had no idea how to get to the check in desk, and the Valet was of 0 help. I asked him if I should check in through the doors by him, he said yes. I go through those doors, no one in sight. I go back out, and he then proceeds to tell me I have to take the funicular up to the main resort on top of the mountain. Ummm, okay why didn't he explain that in the first place? At the pool, there is no signage to explain where the restrooms are. At the champagne tasting at 5:30, we arrived a few min late, and they didn't have any sparkling cider left as we do no drink. When we asked, they said sorry we ran out. They could run back and get more, but nope. The Spa was closed due to a "leak." The make you pay $50/night for parking, which is ridiculous. The body wash was completely empty in the poolside bathroom, so I had to use the shampoo. The lotion dispenser wasn't working properly, so I had to unscrew the lid to use it. It also wasn't labeled lotion vs soap. Barely any vegan options at the restaurants, we went offsite to eat dinner. The hot water for the morning coffee/tea was lukewarm. The place looks nice and nice location to Skiing, but the pricepoint does not at all reflect the service. I get these are small things, but don't charge thousands/night if you can't offer exceptional 5 star service and fix the little things.

1. Elevator entry/exit smelled like sewage on every floor 2. We got food sickness from expensive Easter Brunch. 3. Our room was not cleaned until 4pm and then by a worker that was sick and coughing all over our room - we left and asked for another room - only option they offered was a non view room or to have it re-cleaned which they did 4. No poolside beverage or food service 5. Spa had leak and entry was a mold remediation area 6. It felt like WORK not vacation bc everything needed an App

absolutely beautiful with the most convenient ski in /ski out ever! The staff are exceptional

The St. Regis Deer Valley is such a top notch property. Beautiful location and abundantly convenient. The staff was above and beyond. We had one of the best hotel experiences of our lives here.