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Nice

Good ubication

all of it

I like everything, It is close to many restaurants and nice stores

Great stay

a wonderful hotel with great rooms ... water the plant on the third floor wall, please

I stayed at this hotel in Houston during a business trip, and while the rooms were decent and the cleaning staff was friendly and attentive, the front desk experience left much to be desired. Unfortunately, their service was unorganized, unhelpful, and moody, which made my stay far more stressful than it needed to be. During my trip, the city of Houston was essentially shut down due to an unprecedented 6 inches of snow, forcing the airport to close. I had to extend my stay on a daily basis while waiting for flights to resume. When I finally secured a flight for the following morning and attempted to cancel my reservation for the upcoming night, I was met with a flat-out refusal from the front desk. While I understand the existence of “rules and regulations,” extraordinary situations like this require a level of courtesy and understanding. Instead, I was charged for an entire additional night despite clearly explaining that I would not be staying. This rigid and greedy approach left a bad taste in my mouth, especially considering the extenuating circumstances. A little flexibility and empathy from the front desk would have gone a long way. Until this hotel addresses its front desk issues and prioritizes customer service, I cannot recommend it to other travelers, particularly during unpredictable situations.

Good stuff

Todo excelente… disfrutamos con la familia todas las comodidades que nos ofrece el Hotel

Great place to stay

The staff was very accommodating and courteous. Great rooms and location is fabulous for all shopping or ice skating.

Todo bien

TODO EXCELENTE!!! MUY RECOMENDABLE!! TODOS MUY AMABLES!!

Muy comodo las habitaciones Muy amplias y todo remodelado.

Todo estuvo perfecto

L

Hotel muy tranquilo, limpio, amables, fácil acceso, dentro de la Plaza Galleria, increíble

Negotiating the parking lot and accessing the parking garage were difficult and time consuming. Directions from the staff at the porte-cochère and in the parking area were vague and not helpful. Most importantly: The highly inventive "Destination Fee" is nothing but a gouge. We were told that if we ordered room service the $25 fee would be deducted from the bill. IT WAS NOT. We paid the $25 fee plus our credit card was billed an additional $100! For what? Our order was 4 cups of coffee and 2 english muffins. That is nothing but wanton theft. Shame on you. Enjoy your grift. We will not be back. Let's see if anyone in your organization has the integrity to respond.

Cómoda estancia, dentro de Galleria, muy limpia segura y tranquila

Galleria are has a big mall and great restaurants, but the area has gotten pretty run down.