Tanna Evergreen Resort & Tours

good

You can see a lot of money was spent building this resort but it has not been maintained. We were told now locally run. The property is very run down. The room we eventually checked in to was a joke. No power, power points hanging off the wall. The staff didn't seem to think it was a problem. We asked countless times when power would be restored to no avail. Eventually a staff member 'upgraded' us to a room with power and ensuite. Pool not maintained. Beautiful gardens and landscaping badly needing some love and attention. Large menu on wall but only 5 options for dinner. Very slow service. Property lacks management. Appeared to be only one staff member who knew what they were doing. We would not recommend.

An amazing location with beautiful, friendly staff who made staying at Evergreen an incredible experience.

Lovely staff and beautiful surrounds

夕日が綺麗でとても素敵なロケーションでした。スタッフもとてもフレンドリーで、オーナーの方もとても親切でした。

レセプションの女性は押し売りのように現地ツアーを入れさせようとする。こちらの日程希望を聞かずに、勝手に色々決めてくるのがとても苦痛だった。それと計算に弱い。お会計の時は必ず明細を見るようにしてください。 責任者の中国人の女性はとてもしっかりしていて、信頼できると思う。レストランの食事は美味しいが、人が少ないせいか、レストランメニューがないものが多い。停電が多いので、電気が通ってる時に充電することをお勧めします。 夕日がとても綺麗に見える素敵なホテルでした。

The girls who work there are very nice indeed. The owner, an apparently very rich local, who knew we were there for a week, didn't bother to introduce himself or be at all pleasant whilst we were there, unlike the manageress next door at White Grass, who was super nice and really helpful (we ate there as so much nicer place and food). Also NOT good value for money - boat trip to 'The Blue Cave' was MORE expensive than the same thing complete with dive equipment and nice boat and chance to snorkel etc just next door. UNBELIEVABLE. Now look at the photo below - this was a mess from day one, as my daughter left toothpaste all over, so we thought they'd clear it up as they clean every day but they just left it there the whole week. Amazing. And the owner was always around with his wife in a way that we did not enjoy as well in the bar area, with no wifi in the bedrooms by the way. We will not return there...

Upon arrival at this small Tanna island airport, we were warmly greeted by their staff and assist us to the hotel. Alyssa and Clera are very helpful explaining places around the island and their facilities to us. Arranged all meals for us daily. Excellent service!

Hotel en décrépitude, aussi bien dans les infrastructures que pour le personnel qui semble totalement démotivé. L'endroit pourrait être très sympa, mais ce n'est pas le cas. C'est très cher pour ce qui est proposé. Le restaurant est glauque mal éclairé, et les plats ne sont pas donnés. Idem, les prix des excursions sont délirants : 29 000 vatus pour une journée, incluant le Yazur ! Le petit déjeuner est pauvre et n'est pas renouvelé. Nous avons prix tous nos repas au White Grass, à 5 minutes à pied, qui porpose une carte cariée et moins chère. Nous avons regretté de ne pas avoir réservé au White Grass. Autre alternative, le Greystone Ranch, juste en face de l'Evergreen : une chambre spacieuse, a

Our experience was horrible. Giving 1 star as is not possible to rate less than 1 star. I hope this review serves as a warning for everyone. We had booked via Expedia and I honestly wish I had read the google reviews prior to making this booking as we’ve faced almost every possible problem listed by users in other google reviews. While booking in Expedia, we had booked a “private bungalow” - let me tell you this, in reality this is no where close to a bungalow but resembles a tribal hut. The website only listed 1 picture of this so called “bungalow” which is just the bed and my option very misleading. The room lacked basic amenities such as a kettle, a fan that works in full speed, glasses to drink water etc which you usually expect. Out of desperation, we were forced to upgrade to a “villa room” for a ridiculously expensive charge. Out of the 2 days we stayed here, we faced below issues: - No hot water in shower - Water stopped mid shower 4 times and we had to wait in the shower praying it comes back soon (I’ve had a better experience camping in the wild) - The breakfast was terrible and seriously a joke, they served bread but did not offer jam/butter along with this. I’ve travelled to many third world nations but this has to be a first of its kind. - Lack of cleanliness in the room for the amount being charged as room fare - Charge for wifi - seriously who does that in this day and age?! All in all, this resort is ridiculously expensive and very subpar in providing services

Sympa. Bord de mer mais pas de plage. Piscine. Wifi payant. Excursions très chères

The resort has a majestic view of the ocean, the pool is definitely the highlight of the hotel, where you can overlook the ocean, perfect insta photo spot. Note that hotel will charge you for Wifi (if u wanna use) for $500 Vatu per day per room (not a lot). One major event is that, we booked a tour going to the blue cave prior to our arrival online, and there were also tours provided on the spot at the hotel, and on the day we were supposed to go on tour, the tour bus didn't show up. After an hour spent checking with hotel staff and calling the tour agency, it turns out some other hotel guests booked the same tour with the hotel the day before, and the tour bus only took them on tour because they said 'the hotel mentioned there were only 3 guests staying in the hotel, they did not got an update where more guests were coming', the whole miscommunication was a mess and we ended up missed half day of our tour. We really think the hotel do have responsibility, and we never got a proper explanation. So do bear in mind to tell the hotel in advance, just in case anything unlucky happens. The food was great on our first day, however second day was not so good. Coffee in general sucks, would be better if you bring your own dripping coffee lmao. Food was generally very expensive in the resort, and the quality sometimes fluctuate. All in all, the room and the view of the hotel is great, just that the staff can sometimes be unhelpful.

Very beautiful surroundings amongst nature and lovely staff,thankyou .

We booked 2 months ago, and when we arrive, the host told us that our bungalow has been used for someone else (even though we had already paid!). He managed to send us to it’s step brother village, saying that all was on him, including the diner. But at the end, it was not the case at all. Hopefully our new host were lovely and really nice, and we thank them for that. But being in the middle of the jungle, feeling like you are not expected at the place, even though you pay for the accommodation, is no pleasant. Don’t go there, go rather to the Volcano Island Paradise.

Great place

Liked the ocean and grounds. Did not like power outages, many times wi fi did not work, and the flys. Easy to walk to White Grass next door for food variety. Needs roof repair.

Nice hotel however the pool was so dirty we did not want to use it and on one of the days they actually fully emptied it to clean it. Other that that the staff was very friendly and the spot in front of the hotel to snorkel was amazing.

敷地が広く、ゆったりとした時間を過ごせた。チェックアウトが飛行機に合わせた時間でシャワーを浴びる事ができてよかった。

Nice hotel, pretty basic but common standard in Vanuatu. Tours are extremely expensive. Food is very good (but not cheap either..) Service uneven depending on who you speak to

Huge potential to be an amazing resort. Lack of consistency on services, food and beverages killed the place.