Clayton Hotel Cardiff

Ease of check in

The bed was extremely uncomfortable and collapsed in the centre. The hotel was extremely noisy with guests arriving back in the early hours, screaming, shouting and pushing eachother into doirs and wall and slamming doors.

Everything was great room nice and clean and well stocked with tea, coffee etc

Having previously stayed at the Clayton in Bristol, I had high expectations for my stay, but unfortunately I was very disappointed. I received a text to say my room was ready and to collect the key from the self-service machine. However, none of the machines were working neither mine nor other guests’ keys would cut so everyone had to queue again to be assisted by reception. Not the best start. After the check-in fiasco, I went up to my room and genuinely felt like I’d been transported out the loft into a 2-star hotel. The room was shabby, dark, and cold. Several furnishings, including the chair and desk, were broken. The air conditioning only blew cold air despite being set above 25°C. The bathroom lighting was extremely poor, with only the mirror light working, and even the hairdryer was snapped in half! Hard to believe this had been missed during checks. To make matters worse, I ordered a sandwich from the late-night room service menu. For £13.50, the tuna mayonnaise sandwich was vile: stale, cheap-quality bread with barely a teaspoon of filling. This was especially disappointing given it took over an hour to arrive. For a 4-star hotel, I expected far better. At £140 per night, this stay was simply not worth the money. I would strongly recommend saving your cash and booking the new Premier Inn opposite, which was only £80.

Clean room, lovely staff members and lovely beds

Comfortable room and bedding. Good breakfast with variety. Would only have wanted some wholemeal bread and fresh loaves you could cut as I could only find white bread

Very clean, only fault being the lifts wasn’t working. apart from that, great👍

Very friendly staff the breakfast was outstanding.

Smart, modern, clean facilities. One lift was broken which was unfortunate. Check-in screen is huge and not very private w. Otherwise, great! in

Room was super,and the staff were very welcing

Great hotel, great location. Another lovely stay.

We had the best stay , our first time travelling as mum and 12 year old for my daughter Xmas pressie. The room was perfect, and we loved the little note left welcoming my daughter and chocs. The pork belly for dinner was just delicious too and the reception and bar staff during our meal were all so welcoming. We really can't rate you higher, and look forward to visiting again

Great location, nothing to rate down

Swift check-in. Clean room, great amenities. First floor bar was brilliant.

Overall the stay was fine - however our room was placed directly opposite the lift meaning there was constant noise and heavy footfall through the night meaning we did not sleep well nor comfortably with the large amount of noise.

Room was clean and comfortable. Location was perfect for walking and catching the train.

Lovely stay rooms lovely

Bed was so small for two people. Room was big enough to accommodate a bigger bed but the bed was tiny so we didn't sleep much. Could hear the train outside and hallways quite noisy too. Breakfast was nice

Loved our stay. Staff on reception were very friendly. Rooms were clean and comfy. Location is perfect for the city centre

Nice room but the staff were quite rude on reception