Mercure Cardiff Holland House Hotel & Spa

Amazing stay again at the Mecure. Very busy but didn’t make any difference! We’ve been here a few times now. The amazing staff and the spa is defo a place to relax and enjoy whilst at the hotel.

Room very cold and dining standards poor

Nowhere stated i had to pay £21 for parking, used card details as believed this was for standard for hotels as a guarentee yet card tapped and £21 taken out of my account. Could not use water after 9.p.m due to a shortage. So coming in from a concert and having to gonto bed covered in spilt alchol and sweat was not a nice experience, would have asked for a replacement hotel if we knew before check-in. Brekfast was not worth money paid for and selection of drinks at the bar was limited due to half of it being out of stock. Room and Hotel itself lovely and one of the comfiest beds slept in a hotel

Had girls doing videos in changing rooms how i was trying to change , jacuzzi wasnt working , pool wasnt up to standards , overall not happy as was looking forward to pool and jacuzzi my daughter was disappointed too.

Dry nice room but the bathroom needs fixing

Bed uncomfortable. Zipped together and at different heights. Cupboards tired and broken. Carpet and windows dirty. Gym showers covered in hair. Pool / spa loud and dirty

Really loved this hotel and spa. Ideal distance from town. A great spa, pool, bar and a great sky bar.

No atmosphere in bar. Additional payment for use of pool not expected. Will not stay there again

Lovely place to stay, wasn’t happy with paying £10 each to use the swimming pool when we had already paid to stay the night. Otherwise the stay was lovely.

Not much we didn't like. Handy to trains ( our preferred method of transport), to Cardiff central, and easy to get in and out. Lifts are confusing and can leave before you get to the door. Dining room very good, commend the chef. And the more than adequate room had a bath! A rarity in hotels these days but very welcome. We've never stayed in a bad Mercure, that remains the case.

The hotel was very freshly decorated, with some lovely but not excessive amounts of Xmas decs. The room was generously sized, warm and had everything we needed. However on the second day no room service happened, so we had to ask for the minimum of towels and tea tray top up. Staff were all very pleasant and breakfast was very good too. All in all a very good, reasonably priced place to stay.

Reception staff and parking good, room terrible. Shower was cold and sink blocked. Tv had 3 working channels, room was like an oven and would not cool down. Lifts noisy next to the room. Will stay in the easy hotel next door in future.

Great hotel, awesome location, and amazing room - very good value for money

It’s ok.

Great stay once again! Lovely facilities, big rooms, I’ve always enjoyed my stays here

Stayed for work event and wouldn't stay here again. Paid £170 for the room £21 for parking. The room was very outdated and cold. Holes and stains all over the carpet. Room didn't include breakfast so find the cost very unreasonable considering the state of the hotel. Definitely needs investment in the rooms.

Very nice

Always a good stay, great service and hotel

very spacious room and bathroom. Comfortable pillows and good quality decor/fittings. Didn't use the bar or restaurant so can't comment there. Staff friendly.

Lovely hotel and staff