Metropole Hotel and Spa

Comfortable, great staff

The hotel has had a revamp and there were many activities to show the appreciation with which the guests are held. There was a free ironing service, free coffee, free water in bottles and one guest was even given a bottle of champaign at dinner. Great hotel even before this

The positives were the brand new well equipped gym and the pool and sauna area - these are great. Staff were really friendly. The room and the shared areas are fine but are a little 'tired' in decor and facilities. I was told they have plans to refurb and haven't done so for 20 years and that would make the 'ok' into 'great' if they get it right. The breakfast was fairly typical mid 1990s cooked breakfast style - would have been great to see granola, yoghurt, more healthy options available. The brasserie was 'ok' - but some dishes more miss than hit - basic but not really quite at the level of the prices. Electric chargers in the car park a major plus though in this part of mid Wales.

Staff were lovely. Food was great. Had a crackin night's sleep. All good.

clean spacious room, good buffet breakfast

Dirty carpet in bedroom. Very strange wallpaper. Family room sited at front of building beside the main road. Room therefore too bright from street lights and too noisy from passing cars and people. Family room only accessible by two sets of steps/stairs. Furnishings in dining room dirty and worn out.

We were visiting family in Llandrindod Wells and this seemed one of the few hotels open there now. It's a massive place in need of tlc. Not sure if the owners will ever be able to get it back to its former Victorian splendour. The pool and spa area are a good extra. Not really sure it's a 4* hotel any more. Food in a la carte is fine. Breakfast a buffet and plenty of choice. Let's hope if it's done up at some point they retain the fab original features - stair banisters and wonderful windows in the breakfast/dining room.

First the good. The staff were very friendly professional and helpful. They really looked after us well. The food was also excellent. However the whole hotel was grubby and tired. The sofas in the lounge area were dusty and i could not sit on them as i have a feather and dust allergy and if i say for more than a couple of minutes it woulds start up. The shower in the room was awful. You would be better standing under watering can no pressure at all and volume of water pathetic. Again the room was dusty and grubby with old furniture but the feather items had been removed so it was fine for me. All in all i would have to say it wasn't worth the cost and we wouldn't return sadly. This is a shame as the staff and the food were excellent. Whoever owns the hotel could do with updating and cleaning the place.

This is a very tired hotel. We asked to move rooms which they upgraded us but the room they moved us too did not have toilet facilities working and they almost were blaming us for complaining We moved to another room and the door key did not work and again assumed that it was us, the receptionist came with us and we were right it didn’t work. They thought it might have been a battery. They weren’t sure again in the morning. The door key didn’t work. We had to go back to reception to get it sorted. The restaurant staff at the hotel are very pleasant. Our room was a tower suite. The bathroom is nice that they just comfortable. I’m not going to say anything else about it. For being a sweet in their top room, the carpet is very stained wallpaper stained not a pleasant stay here at all. The bathroom was nice. I could take 100 pictures of this room, but I’m just taking a few to show you.

Property is tired Not value for money

Hotel was as we expected, leisure facilities great, and room dated but super. The biggest let down was the price and the cost of the drinks. A glass of wine and a half of beer, £25 ! The food was ok but soup, sticky toffee pudding and a main course of a small piece of salmon, fries and salad for £38 ! Rather expensive. Staff were pleasant and helpful.

We had a classic double room. Bed was comfortable, but pillows were awful - both hard and lumpy. Certainly not conducive to a good night's sleep. Bathroom was very small with 1 little shelf for toiletries not big enough for 1 let alone 2.

Deco very dated for such a lovely building.

Fabulous location. Quirky large Victorian hotel. Very busy when we stayed the 1 night due to local Royal Welsh Show but staff were very professional. Room was huge if a bit musty from old water damage in ceiling and wall corner. Bathroom enormous and spotless. Sadly no hot water to the walk in shower but bath was fine. Reception staff very apologetic and noted room for immediate attention. Will stay again at this hotel because it made me smile. No corporate chain blandness as still in family ownership. Would be great for a murder mystery

Good enough

Lovely staff, clean rooms and excellent breakfast. Stayed to attend a wedding function which was fantastic. However, rooms felt v tired for the amount we paid . Internet connection was poor on the 2nd floor as it didnt reach that far. Air conditioning controls weren't even connected and toilet took a few pumps before it flushed.

The Metropole is a reminder of the glory days of Llandrindod, a big Victorian hotel that has changed little over the years. The food is generally good and plentiful and the service is very good. The spa is worth a visit, the facilities are very good, especially the pool area. The hotel is starting to look a little shabby again, but is clean and tidy. We have been staying here for years and will come back again.

Noisy fan in bathroom that kept running. Walk in shower a must for us as husband has had two hip operations and a knee operation and waiting for another knee operation. Very disappointed with the room. Had paid for a superior room but, through Trivago.

We enjoyed a lovely time at the Metropole hotel in Llandrindod Wells. Our room was quiet, clean and spacious. Staff were helpful and friendly. We had a swim in the Spa pool which was a wonderful experience. We ate in the Brasserie and enjoyed delicious food and service. Breakfast was also delicious and had a good selection of hot and cold food. I would definitely recommend a stay.

Loved our stay, food was excellent, bed very comfortable and the pool and spa facilities were excellent