The Mount Rooms

Im so Happy to stay in our property

Lovely

Everythink wow

When we arrived there was no parking space which was fine but we did have to walk awhile away from the hotel, when arrived the staff were friendly, once getting into the lift and arriving to our room, we walked into our room and it stunk of damp/mould, the room was tiny and both me and my partner could hardly walk around in the room, bathroom was small but was ok, the bedroom was freezing with no heating, we didn’t have a hairdryer and we had a thin pillow each, after awhile my boyfriend went to reception to ask for a hairdryer,pillow and an extra blanket because we was both shivering! we got given a hairdryer and was told that the staff would bring up the extras, they didn’t! the shower was dirty and could hardly move around in it, later that night we tried sleeping and couldn’t because the people next to us had there tv on full blast, we went down to reception and complained which then they did nothing and we couldn’t sleep until gone 5am as there tv was on all night! once we was able to get to sleep we was then woken up to either staff/guest screaming with music on, so we couldn’t sleep and our room had uncontrollable smell throughout both our room and bathroom, the wall next to our bed was also covered in black marks and the bed was extremely uncomfortable, the springs dugged into our back which lead us to not being able to sleep too, we was not happy!

Big room and tv. New en suite. Good for the money

Good

We didn't mind how small our room was as we were only going to be there for one night. But bed was not standard double and was also very soft. So made for an uncomfortable night by both of us. We were also awoken by an argument which ended up becoming violent. Called night manager who came very quickly to sort it, then came back as more complaints and the occupants left within 20 minutes.

Rooms are very basic but clean and warm comfortable bed staff are very helpful and polite only 100 yards to local eating and pubs limited parking on site overall very good for what you're paying

Room was clean and tidy. Staff was friendly.

Yes to all ...location good too

Shower didn’t work. Rooms too hot. No isy guest at 1am failing to open his door because his missus locked him out. Shame as I’ve stayed a few times before but this time it felt tired and dirty.

Room, basic but fine. Staff courteous. Contrary to site details, there is no food available at any time. No continental breakfast. ‘Staff shortages’ responsible. Room decent value for money though, all considered.

The whole hotel feels neglected.Car park is difficult to park in, not enough spaces for the number of rooms. Even the road outside has double yellow lines. Cigarette ends on driveway and steps to hotel not nice. Receptionist was lovely and very informative. No breakfast available but local pub was recommended. Lift works and found my room, deadlock was difficult to operate. Bathroom was tiny no room to manoeuvre, lucky it was just me. Window pane in room was cracked and I couldn't close it tight, window looked the same age as the building. Wind blew through the gap and blinds were moving. I had to sleep in my puffer coat as duvet was summer one, and the pillows smelt of petrol or something so had to keep my hood on my hoodie and coat.So cold in the room and the rain was so nosiy as it hit the flat roof outside. The bar was open past 1 am as advised , I could hear customers in it below. The french customers in there at midnight when I called in for snacks didn't return to their rooms till well after 2 am, so noisy! No minibar as advertised in the room so I had to stretch across huge bath and use the bathroom windowsill the bath was the legnth of the room. TV has very few stations can't even get BBC. The shower was in the tall bath and difficult to climb into, the shower was the only redeeming feature of the room. I left early , told receptionist everything calmly, she made notes and mentioned a refund I've had lf the cost refunded thanks for that .

The pictures on the website do not match the rooms..the rooms defo need an upgrade for the price you pay it’s defo not worth it, we had great big holes in our ceiling, the carpets need a good clean, the walls are paper thin and you can hear everything from next door so barely got any sleep as both sides of the room where chatters, the windows are old and wooden so the draught coming in, the view was off old towels which had been thrown out the window, pay a bit extra and stay somewhere else… good points - reception staff where friendly

Staff very welcoming

Advert for stay states pool and gym. They're not there. Breakfast option was taken off also and we were not told till we asked to preorder. Also bar was dry with extrmely selective options. Two homeless people/High hanging out on reception being quite loud & slovenly. Shower squirts out over bath onto floor at any angle. Ended up using anything we could to mop it up.

I booked the sea view room but when I checked into the room it looked like someone stayed there, glass full of drinks dirty beds. So luckily they give me another room which was looking into a house next door. It was cleanish but one of the bed was broken I asked the hotel if I can check out bit late due to a online meeting but they wanted to charge additional £10, they offered the bar area to use which I understand but at least give a good standard room. I decided not to have breakfast here.

Room was a nice size. Very clean and lovely and warm. Nicely decorated.

Very, very tired hotel. Bistro shut permanently so no food available despite it still showing on their web site. Room very poor, door lock broken, toilet roll holder missing off wall, black mold on bathroom ceiling, yuk! Would not recommend this hotel to anyone. Only positive note was reception staff very nice and helpful.

Didn't use the bar. The bed was not in good state.