โรงแรมปาร์กเกต

Clean rooms and lovely staff!

What a bizarre stay

.

Very comfortable, good service and lovely surroundings

Beautiful Hotel

Luxury five star rooms and service great place to stay!

Friendly efficient staff Very nice spa facilities Breakfast was lovely Only comment is the curtains in room 308 don’t stay at the edges and let in quite a lot light first thing across the head of the bed.

Really Clean.

Breakfast was of high quality , staff friendly and helpful

Super hotel friendly staff great location amazing

Lovely clean big comfortable room. Able to check in 4 hours early which was great!

Great hotel, well ran with brilliant friendly, helpful staff.

Great rooms

Still feels like the hotel is finding its identity. Not as sharp on service and detail as its 5-star rating leads you to expect. Room service menu items unavailable. Breakfast buffet inconsistent eg salmon one day, but not the next. Cruet missing from some tables, and some of the cruets needed to be cleaned. Staff very friendly and helpful. Good facilities.

Lovely hotel and pleasant staff

Great hotel in the centre of Cardiff. Only small criticism is the room was a little small

The hotel was just as lovely as last time, however i did feel a bit short changed given the room was smaller than the last time despite it being the same category of room. The bar area whilst very nice, lacked atmospherr.

Room was lovely great staff beautiful food, but the spa was amazing!! Best massage I’ve ever had

Clean room polite staff always a lovely stay

Distinctly average stay. Welcome at reception was frosty to say the least. When I explained that I believed I had paid for the Spa pool and leisure facilities, I was told that I hadn’t and if I disagreed I would have to contact Expedia. Not reception. Receptionist was very curt and aloof. Not great when there are other guests waiting to check in behind you. Sunday lunch was a travesty. Waiters and waitresses spilling food over guests. They were clearly inexperienced with a lack of training. Lunch itself was below par. The sirloin of beef was stringy and unable to cut without a steak knife which wasn’t provided. Yorkshire pudding was filled with shredded beef. I wasn’t expecting that and I suggest that Yorkshire Puddings should not be altered by a chef in any way, shape or form. Gravy was diluted, tepid, dishwater. Breakfast was another treat, a mediocre buffet of “Welsh” breakfast, luke warm and served in what resembled an almost full to capacity cattle market! For this gastronomic delight I was charged £56! Wetherspoons would have been a much better choice. I wished to complain on the day, however my partner asked me not to in case we were asked to leave. Second time staying here, second time I have left disappointed. There won’t be a third.