el problema fue con la facturación por se negaron la srita sabína a facturarme mi estancia que por que venia por el portal de hoteles.com y que tenian problemas con hoteles .com y que no me podían facturar

Nice and clean. Staff was very friendly and helpful

Lobby was amazing!

Room was too warm,AC cannot be adjusted. I put my credit card in to use amenities if needed, big mistake. After checking out i asked for the deposit I didn’t use to be credited. That was 3 weeks ago, still no refund. 😡 Next visit to Hermosillo we’ll be staying at another hotel and definitely not putting my card for use in hotels.

todo ok

Ok

Great hotel but the air conditioning needs to be overhauled. My room was hot and I asked to be moved to another one. It was better but not as cold as it should have been.

Everything was very good very friendly I love it!

First they gave me an Old room, toilet keep making noise, when I make the complain they swap me to a different room and they knew the toilet was making that loud noise… Like why would you out people in that room? Then I got a New room with crickets inside… it was less noisy but last night one jump on me in the middle of the night

Yes and Yes

The stay was comfortable and the restaurant Sonora Grill was delicious. The only thing is that the rooms were a bit outdated. They could use a refresh.

Room was very clean, staff very friendly, food great at the restaurant,( little pricey) , we didn’t have a mini fridge in our room, we talked to the manager and in 2 minutes we had one. Overall it was good !!

No tuvimos agua caliente para bañarnos.

Todo muy bien nada más el desayuno demasiado caro fuera de serie

Room staff amenities

El personal de la recepción es sumamente grosero. Se limitan a hacer su trabajo y no hacen sentir cómodo al huésped desde la primera interacción con ellos. Las habitaciones que no están remodeladas están sumamente viejas, con humedad y sucias.

I always stay at Fiesta Americana while in Hermosillo. To get the free drinks you have to ask the front desk. I was not aware of a free breakfast, I guess next time I will ask.

Tuvimos un inconveniente, no había agua al levantarnos y tardo en llegar. Teníamos que salir temprano y no nos podías bañar

no me ofrecieron nada de lo que me dijeron me querian cobrar todo las 2 bebidas apra adultos y me habian ofrecido que si estaba libre una habitacion mejor que esa me la podian dar si costo y estando en el hoptel pregunte si tenian disponible me dijeron que si y le comente y enseñe el mensaje que tenia para el cambio de habitacion y me querian cobrar 800pesos

Nice clean room.