Clean and convenient hotel. Breakfast had many options. Staff was very helpful.

Thank you for an uneventful and pleasant stay.

Superb all round- we will use again for sure

Gut gefallen

Bodde i en fin svit samt trevlig personal och bra läge gjorde vistelsen mycket trivsam.

The room was old and needs updating. The area around the A/C was dirty, and the shower door was broken. At check-in, we were charged extra for our teenager because I booked her as a child, following Expedia’s booking instructions. However, the hotel staff said she did not qualify as a child. I contacted Expedia to complain, but nothing was resolved. If you are traveling with teenagers, be careful when selecting the “child” option during booking, as you may be charged additional fees. Overall, I was disappointed with this hotel and would not stay here again.

Lovely hotel with a nice spa, which was a great way to end our two week vacation before flying back home.

very nice hotel with friendly staff

フライトの遅延でホテルに深夜0時過ぎに着いたが、フロントのスタッフがお疲れですよねって気遣ってくれて嬉しかったです。日本人には嬉しいバスタブ付きです。チェックアウトも12時なので、部屋でゆっくりと過ごすことができました。

O quarto estava limpo e muito espaçoso. A localização é boa para quem chega de trem.

The staff was very helpful.

The Carlton is a beautiful property inside, with gorgeous decor and artwork. We stayed here on two separate overnight stays in June 2026 and did not really observe the exterior. The staff were all efficient and most were quite friendly. One point to note is that there is no drinking water available in the common areas. If you’re traveling here in the summer and have to wait in line to check in once you arrive (very likely) you might wish you had brought a bottle of water along. They do have a bar on the first floor where you can buy drinks, but it was not always staffed. The rooms are great. Our rooms only had handheld shower heads, so I suspect that’s the norm throughout. They will hold your luggage in storage. We walked to and from the train station with our luggage in tow and found that “doable”. There weren’t any significant slopes, but the terrain is not all smooth. I wouldn’t want to push more than one piece of luggage per person. There are a lot of crowds near the train station pushing luggage. FYI. Know that strikes are common in Italy. All manner of things we all come to take for granted might not be available when you need them. We arranged in advance with the hotel for a private car to take us to the airport on our departure day. It was expensive, but worked perfectly. All in all, we found this to be a really nice place to stay and would happily stay here again.

Sehr schönen Hotel, grosszügige Zimmer, ruhig. Ideal gelegen zwischen Bahnhof und Altstadt. Topp!!

Hyvä paikka hyvällä sijainnilla, lähellä juna asemaa ja lyhyt matka vanhaan keskustaan. Huoneen parveke/terassi oli hieman huono, korkealla betoni aidalla ympäröity neliö. Ainoa näkymä oli ylöspäin.

Super service ved indtjekning, og gav gerne råd om bl.a. lokale spisesteder

A

Var gjest på hotellet for 4. året på rad. Hadde juniorsuite, som var stor og komfortabel. Litt slitt, særlig gulvtepper, og dusjen hadde dårlig trykk, og ikke alltid varmt nok vann. Deilig med jacuzzi. Utmerket frokost, men for mye kø ved kaffemaskinene som var trege. Vi kommer sikkert tilbake igjen, elsker dette hotellet.

👍

We arrived very late, around midnight, and immediately encountered a serious water‑leaking problem in our room. Water was pouring from the closet ceiling and running down onto the carpet — not a small drip, but more like heavy rain for 30 mins. We called the reception, and a technician came to check. He told us the leak was caused by the AC system and instructed us not to use the AC for the entire night. Instead, we were given two fans. We asked for a new room, but the reception told us the hotel was fully booked and that the manager would not be available until 7 AM. However, no one contacted us at all. By 11:30 AM next day, I went to the reception myself, and their attitude was simply, “Yes, that happened, but there’s nothing we can do.” As a result, we had to stay the whole night in a room with water leaking from the ceiling, wet carpet, and no AC, while the temperature was around 80°F (27°C). To make things worse, they told us they couldn’t do anything because we booked through Expedia. This was extremely disappointing. For a hotel of this level, I expected much better service, communication, and responsibility. Expedia, pls contact me for the video and photos.

Albergo stile America ma non con l’approccio che si trova lì quindi zero absolutely Aria condizionata in stanza rumorosissima Non ci tornerò