Family night over in Birmingham celebrating a 13th birthday and a TEDx talk in the morning. Absolutely wonderful experience with adjoining rooms and a wonderful breakfast for the children. Team stop was outside which was perfect for us. Walking distance to town centre and next door to the ICC. Wonderful staff who were incredibly helpful. Thanks for. A great stay

Woke up at 8am to drilling and really loud workers

Our second stay at this hotel and this time with extended family so we booked 3 rooms. The rooms are spacious and clean. It will get slightly noisy especially on a Saturday night being in the location with plenty of nightlife on the doorstep. There are 2 small lifts and unfortunately only one lift working. It takes longer especially when the hotel was at full capacity. Breakfast was great, for £13.50 per person if you booked the night before. My only constructive feedback is when staff clear up the used empty plates, could they please leave the cutlery so people can re use them for next course. All in all was a good stay, great location for nightlife, food and drink as well as public transportation.

Bar is serviced well

Tired hotel, needs a refresh.

The sofa bed mattress was in a terrible condition and left my father with back pains. There was hair in our shower. I

Parking is £18 for 24 hours.

The room offered basic facilities expected including tea/drinks making, TV. Disappointed with the standard and lack of available electric sockets one next to the bed didn't even work only other available on opposite side to the beds. Bed was clean and comfortable though for one night stay. Doubtful I would stay again.

This is in a great location and is generally tidy. The rooms are in need of a bit of updating. I was worried that the location would make it noisy but actually the outside environment was quiet by eleven o clock and the hotel windows blocked out the road noise well. The noise from other guests however was irritating and stopped me getting a good nights sleep. More an issue with the large family who were inconsiderate rather than anybother reason. The parking is very tight and I had some damage to my car when I went to leave so be aware if you have a larger car. The staff however were lovely, courteous and effecient.

The food and reception are nice, but the room cleanliness is average. Parking is expensive and it’s difficult to find a space. However, there is nearby parking available.

Friendly staff and very comfortable room. We had an upgrade and were very happy about that. The bed was firm, the bathroom was modern and the shower had a good pressure. The breakfast was good.

Awful place, reception is ok. Toilets in reception were disgusting & an introduction to the rest of the hotel. Dirty, about 10 years past required refurb, we were upgraded apparently... to have a toilet separate to the bathroom with no sink & hence on cleaning the door handle ourselves the wipe was full of excrement! We've never stayed anywhere quite like this. Do not book this place. Surroundings - homeless literally sleeping on the hotel steps, drugs everywhere, broken bottles all over the reception & front drop off area, staff didn't care & the whole place feels like it's someone's hobby with a feeling that it's actually a front for either a cheap stayover option for their friends, a knocking shop, a drugs den or a combination of all.

Great price no frills hotel rooms are very dated especially the bathroom and toilets in the room. It is fine if you just need a place to sleep for the night but i would not choose this hotel for a romantic or lesiure break. Its bit the sort of hotel you what to have a lay in. As we work up we just wanted to shower and leave. Staff were friendly and great at what they do. Lunch in the bar and parking was great. If I were ever in Birmingham agsin and just needed a place to lsy my head o would return. For anything above basic I would not.

Didn’t eat at the hotel, nice to have a mix of teas. Mini fridge was a great touch. WiFi worked well but the tv was lacking but a fantastic size. Bathrooms were clean but not a fan of the separate rooms for toilet and shower. Bed super comfy and spacious but did find some kids clothes and underwear in the sofa. Room was quite warm and windows didn’t open far but reception was able to give a fan so very helpful.

Was pleasing stay but Air conditioning needs to be improved

I stayed for a show at the Arena which is a short walk away. Also went to the cinema which is just up the road. Location is grand, on the main strip, conveniance shops right next door. The hotel has about 50 parking spaces in an underground car park, it was full by 4.00 but ok when I got there. £18 for the night. Staff were very nice, especially a lovely lady at breakfast. Room fine, large bed. Separate toilet and bathroom which is unusual. Enjoyed breakfast, veggie sausages provided without having to ask. Had to sit a bit outside the restaurant as it was full. Got 15% off drinks in the bar. A good stay.

Very convenient and competitively priced for central Birmingham and the NIA/Utilita Arena. Car park very small and very tight if you have a bigger car. Bar was closed by 11 and the rooms are very basic and could do with a refresh - our room has a stained carpet. Beds quite hard too! Staff were lovely and friendly though and it suited our purposes as a bed for the night.

For an expensive hotel, I expected more from the reception staff. It advertised 24/7 food service, when I called the man on reception said “oh, we’ve turned off everything.. We can’t do that’ it was 11.00 pm. Every time zi asked for assistance, it was a problem. Because i wasn’t dressed like a business person, I was challenged to see my room number… no thanks I would not recommend them

Lovely hotel and great sized room.All staff were friendly and helpful.Good location and would definitely stay here again

Good value