Friendly and helpful staff, we phoned the day before to ask for two rooms interconnecting and were pleased when we arrived there was a note on our booking and were allocated the requested rooms. Very clean and comfortable. Restaurants, Sainsbury’s, Tesco Express on doorstep plus Cinema 5 minute walk. Sea Life, Legoland 10 minute walk. Nice area and peaceful. Would recommend and would stay again.

Pros: Lovely friendly staff - very helpful. Amazing location - 100% recommend Overall hotel - very clean Cons: We had a room with a double bed and sofa bed. I wouldn’t recommend booking room with sofa bed as this was extremely uncomfortable even after we changed rooms. Our sink was blocked which caused an unpleasant smell.

A great stay, breakfast was really good and the location was perfect for the concert at the Arena as only a 5 min walk.

Clean rooms

Parking entrance awkward very tight. Friendly staff

Vi fik ikke gjort rent hver dag, og der var meget larm fra gaden om natten, men ellers god service og god morgenmad.

Room was ok, tv remote wasn’t fully working but that was no major issues and there were some marks on the bedding even though it was clean. Decor could do with a refresh and the room was very warm but a comfortable stay

For the price the room was perfectly ok. Nothing special but clean and spacious. Bed was a bit hard but again ok.

Room was nice and the staff fantastic.

Fantastic staff, a clean and inviting room, and excellent breakfast.

Lovely, warm,clean and comfortable room with really nice toiletries and coffees etc. The staff were all very helpful and friendly. The breakfast was excellent, one of the best I've had. The lady in the restaurant was very kind. The hotel is in a great spot and everything is on the doorstep. This is our second visit to this great hotel and hope to come back soon.Thank you very much to all the staff for their excellent service.

Brilliant for kids

Location, few minutes from the ICC, welcoming staff and very helpful.

I didn’t have breakfast, staff were very friendly and helpful however the room was not very clean with snot on walls, dust, hairs in the room on the carpet and bed, some of the lights didn’t work and was very cold at for hours until the heating finally started working. Overall it was ok thanks to the staff on the front desk and the service

Didn't have breakfast but all elements of the stay was satisfactory. Sraff welcoming and helping - explained the parking. Room was spacious, clean and comfortable.

Spotless room amazing space

Very helpful reception staff.

The room is advertised as being soundproofed. It isn’t. We were two floors above a corporate event and were told it would be going on beyond midnight. The noise was so bad we packed up, left and drove home and didn’t stay. We asked for an alternative room first but there supposedly weren’t any. It takes a lot to walk out on a hotel. They need to decide whether they want corporate business or act like a hotel for residents. They are incapable of being both.

Excellent location, especially for the Symphony Hall. Clean room, friendly staff. Only disappointment was there was only 1 hand towel & 1 bath towel for 2 of us, didnt realise until I was in the shower & my husband had had his. I'm sure I could have asked for one but was in a rush.

We stayed there because of proximity to tram stop and the show venue we were attending. Unfortunately, it can be extremely noisy outside on Friday and Saturday nights until 2 or 3am and not even the double glazing can diminish it! The breakfast is expensive but we paid for it. One morning, my husband asked if he could have an omelette and was told that it would cost us £6+ extra!!! There was no porridge either. We stayed 3 nights.