My father and I just had a recent stay at Hotel Borg for three nights. We were very upset with the service from the housekeeping staffs looking after our room. When we first arrived to our room, we found out that our welcome fruit basket was empty. That was not what we expected to see at a (5-star?) luxury hotel (as stated on the hotel’s own website). We called and asked about that and the staff came to our room with some fruits in the plastic bags and handed that to us. On the next day after returning from a day tour, we found out that the bottled water were not replenished as it supposed to be. Empty bottles from yesterday were left there just like before we leave. We didn’t bother to call for some new bottles and wanted to see if they were going to replenish for the next day and they didn’t. Even though this may sounds like a very tiny issue, I also think that these little points like welcome fruit basket and water bottles are also the easiest tasks that any hotel could have provide properly to their guests to ensure a pleasant stay.

Great place in perfect downtown location. Highly recommended.

Beautiful art deco hotel

Delightful property

Alt funket veldig bra, men det var veldig lytt mellom etasjene

Very well located. Comfortable rooms. Helpful and friendly staff.

This hotel was so perfect to explore Reykjavík from!

Estuve una noche en el edificio histórico y otra en el anexo renovado, y no hay color. Si se busca un hotel clásico, exigir habitación en el primero o buscar otras opciones.

The only positive thing I can say about this hotel is that it was clean. Beyond that, it felt outdated compared with other hotels in the same area. What disappointed me most was learning that the restaurant has been closed for years. This was not disclosed in advance. There was also no bar, which was frustrating, especially when other nearby hotels clearly offered those amenities. As a result, this hotel felt like nothing more than a clean place to sleep. The overall atmosphere was very basic, dull, and somewhat abandoned. While the staff were cordial, their service felt minimal and impersonal. I did not feel welcomed or taken care of. I would not stay here again, particularly given that there are many better, more modern options nearby.

Room was next to supply room and noise started in, moving things around 6AM which seemed to be above me and on the wall next to the bed. Other than this, perfect spot that is walkable to all the downtown sights. Front desk was helpful explaining to find reliable parking. Even wrote hand notes for me to remember.

Such a friendly and accommodating staff! Absolutely wonderful to have this experience, especially given the urgency of having to book a hotel during an extremely inclement weather event

Excellent hotel and service, location is good.

Nice hotel right in the center of town on the Square . Very convenient to all the local sites and restaurants

This hotel is centrally located so you can walk to all main attractions, restaurants and bars around the hotel are walking distance so you don’t need to rent a car. Ice cream shops and shopping stores are close by so great location to stay in Reykjavik. Breakfast is available in the hotel but restaurant is closed for lunch and dinner.

Great hotel and customer service

All great

Great hotel in the center of everything!

Heated floor in the bathroom was so nice after a chilly day out.

Nice hotel centrally located

Staff very professional and property is clean and in perfect location with that being said Parking is off site in downtown so you may wanna look itno it before renting a car. Breakfast can use little diversity. Would love to come back to hotel borg.