Hotel Borg by Keahotels

My father and I just had a recent stay at Hotel Borg for three nights. We were very upset with the service from the housekeeping staffs looking after our room. When we first arrived to our room, we found out that our welcome fruit basket was empty. That was not what we expected to see at a (5-star?) luxury hotel (as stated on the hotel’s own website). We called and asked about that and the staff came to our room with some fruits in the plastic bags and handed that to us. On the next day after returning from a day tour, we found out that the bottled water were not replenished as it supposed to be. Empty bottles from yesterday were left there just like before we leave. We didn’t bother to call for some new bottles and wanted to see if they were going to replenish for the next day and they didn’t. Even though this may sounds like a very tiny issue, I also think that these little points like welcome fruit basket and water bottles are also the easiest tasks that any hotel could have provide properly to their guests to ensure a pleasant stay.

Fina rum och väldigt bra service

Fantastic location, handy for bus stop 3 for tours and what a stunning building! Staff are so helpful, can’t fault the place.

Lovely stay

Staff were very friendly.

部屋も広くて綺麗なホテルで満足です。 ホテルの前の広場もちょうどクリスマスのイルミネーションの飾り付けをした後だったので綺麗でした。 チェックアウトの日の朝が早かったのですが、チェックアウト後、バスの時間までロビーで待っているとフロントの人が「コーヒーはいかが？」と声をかけてくださいました。 コーヒーをいただくほどの時間はなかったのでお断りしましたが心遣いが嬉しかったです。

The location is perfectly situated downtown, the room was well appointed and confortable. The art deco aesthetic is everything! Very hospitable staff, I would definitely come back on my next trip out here.

I didn’t opt in for breakfast. I didn’t have a thermostat in my room but it was very cold outside so leaving the window open helped keep the room cool at night. The shower is very nice, the bed comfortable, and the staff friendly and helpful.

Amazing front desk, very helpful with questions and accommodations!

Great hotell

convenient location, friendly and helpful staff

A great stay. Staff and service were excellent. Easy 8 min walk to the harbour. Very nice breakfast with good choice. Room very comfortable with robes and good amenities

Classic old school elegance, clean room, lovely and helpful staff - it was a wonderful first ever stay in Iceland!

The front desk was very welcoming and informative from the start. All questions were answered with a smile. They even searched to see if our room was available to check in early which it was. We utilized street parking several blocks away. That was more convenient than most hotels in the area. The entire hotel was spotless and smelled pleasant. The bed was comfortable and the view of the city was awesome. This hotel was right in the center of everything. I would recommend it to anyone who wants access to restaurants, shopping and the marina.

The staff was helpful! We encountered an unexpected snowstorm and they allowed us to cancel our last night to stay closer to the airport. I respect a hotel that is reasonable during a situation like that.

Lovely room, definitely worth the upgrade. Fantastic location too, really central. Breakfast was amazing and the staff at breakfast were very friendly. Would stay again without a doubt.

Great stay. Clean rooms.

Yes

The location of the hotel is ideal and the art deco design is awesome. However, the surround area can get pretty loud at night and made sleeping a little difficult.

The staff was amazing