The resort met all my expectations. Lovely jungle atmosphere.

The pools were nice property was very clean and tropical, which I really liked

The main issue was with the room itself. There was a connecting door to the neighboring room, and because of that we could clearly hear our neighbors talking, which made it feel uncomfortable and not very private. Also, the bed and pillows were quite hard, which affected the overall comfort. Other than that, everything else was fine.

O lugar é muito bom, praia muito linda, apesar de ter sargaços, o hotel estava limpando a frente da praia. All inclusive vale muito a pena. Pontos relevantes do quarto que fiquei, a água do chuveiro estava entrando para o quarto, e não era pouco, o ar condicionado estava pingando também, outra coisa que me deixou um pouco decepcionado foi pelo fato da sacada do meu quarto estar virado para rua, sendo que tinha muitos quartos para o lado de dentro, que é um jardim muito lindo. Outra coisa chata que acontece lá é nas questão das cadeiras, o pessoal pega a toalha cedo e deixa as cadeiras marcadas, se chegar tarde fica sem cadeiras com cobertura. Detalhe, peguei o melhor pacote e acho que nisso não compensou, pois isso é bom para quem quer beber as bebidas mais caras mesmo.

Yes

All the employees were so kind, and very helpful.

Personal Grosero, siendo un hotel internacional y destino como tal me dijeron que no había personal que hablara ingles en reservaciones me tuvieron esperando mas de 3 horas y no me dieron una solución, desagradable el personal...

The location, activities, and property itself was wonderful. I really enjoyed doing yoga and aqua aerobics everyday. I wish the gym was bigger. It had decent equipment, but there was barely any room to move. Luckily I was in there by myself each day.

check in: bueno habitación: ok (algunas cosas oxidadas, como la cabeza de la regadera) restaurantes: regular (la comida es MUY básica)

We love staying at the reef! It is a small resort with everything you could ever need. The food is good and the staff are kind!

Excellent staff; tidy rooms; great food

Room was nice, however it was next to the theater so it was loud at night. Food was limited and mediocre at the buffet. No poolside service. Seemed like they were short staffed everywhere. The snack bar food was awful and it took about 40 minutes to get a pulled pork supposedly ( the meat was cut into chunks) and cold French fries.

It was a great experience

Great resort. Will be back again

El hotel tiene una ubicación buena si quieres ir a los parques de Xcaret y está cerca de la quinta. Pero la atención a los clientes fue descortés, desde la recepción incluyendo al concierge. Lo peor fue la atención en el club de playa, totalmente desorganizados, y muy poca empatía con los huéspedes. La comida es aceptable. Pero la atención de los meseros en la zona de snacks y restaurantes de reservación, fue pésima. La playa está bonita. No recomiendo este hotel.

The staff was exceptional, rooms were clean, so many activies you could participate in, food was good, lots of options. Lots of Beach Chairs. Just a beautiful resort.

Need to update the room s

We loved the pool and there was lots of room for everyone. We booked a couples massage and it was amazing!

Un espacio muy agradable, tiene todo.los.restaurantes son muy buenos, y el.bufete muy variado. Sin duda volveria

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