Four of us ordered food at the sports bar, 2 came with in 15 mins, then next 2 took 1hr 10. Every single time you go to the bar, they ass service to this. Everyone that was staying had to ask for it to be removed, staff were pretty miserable. Especially after asking fo the service to be removed. We were woken up at 2am and told we were been too loud, we had the tv on that’s all, not sure what else we can do there. Breakfast was chaos, far too busy. Food ran out very quickly. I heard quite a few other guests complaining about various things. Was very much looking forward to the stay, but somewhat left feeling disappointed.

Great amenities for children

Fabulous

Ok

Clean room, all staff very friendly, spa really nice

Superb! I will be returning often my only complaint was the weather, the food, the staff, the room everything was excellent.

Just a great place to be in even if you dont play golf. I got some bad luck and my room was just over where they unload trucks. So very noicy

Staff very helpful.

Cleanliness

Initially the welcome was not the same and the room was not as expected. Requests made before the stay were not met. Once this was rectified the stay was great as before

Lady on reception was excellent. Breakfast staff excellent. Lodge room was okay, water wasn't the warmest from the sink tap. Towel hanger was falling off. My room was a long way from the main hotel. No mini bar ? or even a biscuit ! I struggled to keep the room cool, radiator control didn't seem the easiest to work. I guess I have to compare with similar priced hotels as I stay in so many around the country of all sizes and prices. I think this is overpriced at £179 a night.

I got married at the belfry in the woodlands suite and what an event it was. The hotel is amazing and has lots to do. Dining options are great and we had the best time. Staff are friendly and polite and always very helpful.

Great venue over looking the10th hole

Clean, comfy room. Warm and friendly staff. Nothing too much trouble. Provided an extra blanket on request. However, very noisy central heating at night- woke me up at 0500h! Also, asked for 2 blankets for my parents and only 1 brought up. They did come promptly when I called to say I had forgotten my security code for the safe so can't fault them on that.

Yes

The room was perfect - an amazing view overlooking the golf course

Excellent breakfast, clean, friendly staff

Fantastic stay, staff went above and beyond! Toddler friendly. Looking to book another stay

Staff were borderline rude and didn’t make us feel welcome, considering we spent £750 for the night. It’s a nice hotel though.

Very poor customer service considering we spent £750 for one night, but the room was nice.