The staff were superb, courteous, efficient and made us very welcome. The location is great, our room was a bit tired, threadbare carpet and tiny bathroom. But it was quiet, and spotless.

The room that I was allocated overlooked roadworks. The noise of drilling & construction was dreadful until early evening and started again early in the morning. They can’t help the roadworks but they should not allocate a 1st floor room directly next to the site!

Friendly and helpful staff, clean, comfortable room . Wardrobe a little small

Nice room , amazing location

The hotel was clean,

Lovely rooms with very friendly staff

Nice stay, lovely Hotel, sham the car park was full.

I didn’t like the money that I paid for parking. Parking available was one of my criteria for choosing this hotel, but never had in my mind to pay 25 pounds for parking . Its a lot of money for parking.. Plus, the hotel not advertised for clients this to known. I checked in their website and it is not a word for parking payment. Very disappointing for a four star hotel !

Our room was nice, but really needs a bit of a makeover, especially the bathroom, the shower screen is full of limescale and mould, the same around the bath, window-seal has paint flaked off. Mattress is very soft, I had back ache half way through the night and the pillows are also very soft. The pillows were very stained and only 3 of the pillows had cases on. The nets on the window were ripped in a few places aswell. The hotel is in a fantastic position, breakfast was lovely, car park was full but the castle street car park is a 5 min walk and so much cheaper, only cost £15 from 2pm until 11am

Really great location and good value friendly hotel.

Very helpful stuff.

Great location and very helpful staff.

Amazing room and comfortable, lots of goodies and it was an amazing experience will definitely book again.

Staff were lovely and very helpful. The room was clean and comfortable. Breakfast amazing. Would definitely stay agin.

The staff was helpful, the room was very clean. Would recommend. Bed was very comfortable and the shower was nice.

Great location, comfy bed. Tiny bathroom, which needs an update, old fashioned shower over the bath, not ideal unless you are nimble! The bathroom got me rated it as a 3 star hotel, none of the little extra touches you tend to get in most 4 star hotels, Staff nice, bar area lovely

Very nice, clean and comfortable room on the 1st floor at the front of the hotel overlooking the High Street. The double glazing meant we could enjoy the location while not being troubled by noise from the street. Great service from all the staff and a wonderful choice on the breakfast menu.

Excellent city centre location, comfortable bed, nice bar area. Bathroom in the comfort room is tiny and old fashioned, here for another 2 nites,…. Not sure how I’m going to wash my hair this evening!

Tom was friendly and helpful at checkin and the bartender makes a killer espresso martini!!!

There was a very warm ambiance throughout our stay and one felt very comfortable