Disappointed with this booking and glad we only stayed one night. Was given a room on the 4th floor but learned that we couldn’t take the regular guest elevator to the 4th floor because there isn’t even a button for the 4th floor. No idea why they skipped that floor but we learned that we needed to take the employee elevator to get to our room. Water temperature went back and forth from really hot to cold so that made our showers uncomfortable. AC did not work, just shot out hot air so we had to turn it off. The staff said they could not switch us to another room bc the hotel was fully booked and that maintenance would come the next day to address our room issues. As mentioned, we were only staying one night so their response made the situation even more frustrating. They also offered nothing to make up for these issues.