Air conditioning was completely broken in most hotel rooms. DO CHECK WITH HOTEL IF AIR CONDITIONING IS WORKING AGAIN BEFORE HEADING OVER. Hotel claimed the system was broken down due to the heat wave but did not bother to inform guests in advance. Hotel staff said air conditioning was not working since Monday but did not inform any guests prior to our check in on Saturday. Ended up having to find alternative accommodation but it was too late and had to survive the first night in a room with no air conditioning at 35 degrees. Hotel did move me to another sister hotel on Day 2 but Day 1 was unbearable. There was also no duty manager or any sort during the night and staff said there is unfortunately no one with decision making power over the weekend because the director only works on weekday. Cannot reach reception by call either, the line never goes through. Totally does not live up to the 5-star level, seriously think it is at most a 4-star hotel.

Very nice people. Very clean. Great location

I like everything in my stay.. the warmth of the staff and his interior decor, a great restaurants,, and fantastic location.. from my balcony I felt the palpitation of Paris looking at the Arc of Triumph and the Eiffel tower 💯😁

Lovely hotel and great, helpful staff

La chambre, les repas et le service étaient impeccables

Friendly staff shower with mold asked them to clean it they never did.

I had a great stay in Paris. I came for some last-minute Christmas shopping and ended up being pleasantly surprised. The Grand Hotel Champs Elysees is right next to the beautiful Arc de Triomphe, which made the location perfect!!! The staff was super friendly, and the croissants at breakfast were a definite win!

The hotel’s location was perfect—right in the heart of Paris, just steps from the Champs-Élysées. It’s a charming boutique property with elegant, comfortable rooms and exceptionally attentive staff.

Very great hotel!

O Hotel é super bem localizado e a equipe muito simpática. Alguns pontos precisam ser melhorados: ar condicionado não gela, a iluminação do quarto não é muito boa e o room service deixou a desejar. Pedimos um café da manhã pelo tablet do próprio quarto 1 hora e 20 min antes de sair para o nosso compromisso, ligamos para confirmar e simplesmente não veio! Saímos sem tomar café.

Great hotel but there's plenty of amenities that they dont have.

The location was perfect and the staff was all very friendly.

It was a last-minute find. Unfortunately, although it’s advertised as a five-star hotel on Expedia, in reality, it’s probably closer to four stars

Very friendly and helpful staff. However, the hotel is not equipped to be a 5-star or 4-star hotel. Smelly hallways, rusty bathrooms/floors, and most importantly air conditioning was not working in the first room I got they moved me to a room with air conditioning that is barely satisfactory.

Small boutique hotel with such a wonderful personalized staff who made our stay even more enjoyable. It was literally five minutes from Champs Elysees and probably 8 minutes from Arc de Triomphe. Our second time in Paris and a great find.

Positions is great Service isn’t bad could be better Overall we enjoyed our time at the hotel

It was a lonely stay and the staff is very kind, we were on a mother and daughter trip, the hotel was lovely, we will come back to the hotel, we are a family from Denmark

Great!

Cet hôtel est un chez soi à Paris. Le personnel aussi courtois, serviable que discret rend toute préoccupations invisible si bien qu'il je reste plus qu'à vivre un moment inoubliable dans ce coin du monde exceptionnel.

Forget about calling them for any thing, they won’t answer the phone. Worse, they lock the door and you can’t go out if you have an early morning flight! We almost missed our flight because the main door was locked and no one was around. It’s actually a safety issue, what if there’s fire? We’ll all be toast!