Excellent staff - intermittent WiFi and one of the lifts broken all week

The staff were friendly and very helpful. Unfortunately, due to an issue with the booking, I did not receive the half-board option. I suspect this may have been related to Hotels.com rather than the hotel itself. The hotel amenities were good and the food was really enjoyable. We requested a quiet room and the hotel accommodated this, although the area can be quite busy at night so some noise was unavoidable. The location was very convenient, though walking around the area in the evenings sometimes felt a bit uncomfortable. There was also a locker in the room available for an extra fee. I had an issue with my luggage lock and the hotel staff helped resolve it, which I really appreciated. The evening shows were also a nice touch and added to the overall experience. Overall it is a comfortable hotel in a convenient location.

Clean room. Staff friendly. Good system you can book to your room. Nice grand lobby, good functions arcade rooms, children rooms. Few pools, park.

Je ne suis pas allée à la piscine

Sehr freundliches Personal.

Clean, excellent staff.

Chambre impeccable Merci pour la bouteille à notre arrivée Personnel souriant

Très bon hôtel. Suite aux différents commentaires que nous avons pu lire avant d’y aller, nous avons longuement hésité à maintenir la réservation. La meilleure façon n’est pas de lire les commentaires mais de vous rendre au gala pour voir par vous-même. Le personnel est extrêmement gentil et serviable, la cuisine est de très bonne qualité, les spectacles le soir sont de très bonne qualité également. Il y a deux piscines extérieures, l’une n’est pas chauffée et donc est assez froide, l’autre est chauffée et elle est à bonne température pour s’y baigner. L’hôtel dispose d’un spa, très agréable, grand et propre. Vous trouverez toutes les commodités aux abords de l’hôtel, pharmacie, restaurants, boutiques, etc. Pour résumer nous sommes ravis de notre séjour à six ( trois adultes et trois enfants ).

Ice hotel, pleasant staff and I appreciated the receptionist aocating

Fabulous clean room, maybe offer more selection of teas. Friendly staff especially reception. Lovely clean pool area and everything easily accessible

Room was very run down, balcony was very small. Food was edible but most of the hot food was cold. Gym in the spa was very old equipment, poor hygiene and not cleaned very often. Felt like I was totally ripped off staying here.

Wir waren mit unserer kleinen Tochter in diesem Hotel mit all inclusive. Das Zimmer war sauber ausser die Vorhänge waren verdrekt und in Badezimmer hatten wir schimmel. Das Zimmer hatte keine Heizung und kühlte in der Nacht zumteil auf 14-15 Grad ab. Unsere Tochter und wir haben gefrohren, wir haben einen kleinen Heizlüfter bei der Reseption erhalten, der beim gebrauch komisch roch. Die Fenster waren nicht und der zog ins Zimmer. Das Hotel hatte drei Lifte bei der Reseption und 2 Lifte wurden abgestellt. Wieso wissen wir nicht, mit einem Kinderwagen mussten wir mehrmals die Treppen benutzen. Das Restaurant war dreckig, die Tische wurden lausig gereinigt, die Tischsets wurden meistens nur umgedreht, die Kinderstühle mussten wir reinigen, da alle sehr verdreckt waren. Das Essen war geschmacklos/fad und vielfach verkocht. Die Essensauswahl war sehr eintönig und nie lokal. Die Kellner haben uns teilweise nicht bedient und ignoriert. Am zweitletzten Tag haben wir eine Riesenkakerlake zwischen den Tischen gsehen. Die Aussentische und Böden wurden nie gereinigt. Das Hotel hat die vier Sterne nicht verdiehnt. Wir würden dieses Hotel nicht weiterempfehlen.

Food very good

Iich würde immer wieder das Hotel buchen.

The property and room is very clean, well kept / managed. I recommend

A warm welcome, into a very inviting and classy Christmas decorated reception! Swift and easy check- in. The room was spacious and spotless with one of the best showers I’ve ever had !

Second stay at Alexandre Gala and the services provided met expectations, making for a smooth and enjoyable stay. The food was good and well-prepared. The room was clean and comfortable, which added to the overall positive atmosphere. The staff were helpful and attentive, ensuring all needs were met. I would definitely recommend this hotel!

Everything would need a fix. Floor on the room was broken and everything looked very used in the room. Service was not good in restaurant and food was not special. You need to pay extra for everything that is normally in other hotels included like safety deposit and water in restaurant.

Nice looking hotel inside and out. Good location. The spa is nice and massages good value. Natalia on reception is lovely, a real credit to your team. The food was nice and a great variety. Unfortunately let down by a few points - the dining hall is chaos. Poorly laid out. Often hard to find a cleared/clean table. Hard to get staffs attention for a drink in the dining hall. No irons are available for guests - we were told to use the laundry (fee). Found it unusual that the exact same drinks are served so differently for all inclusive / non all inclusive guests. For example, the exact same cocktails are served in nice glasses and with fruit decorations etc to paid guests but to all inclusive guests come in small basic glasses with no fruit etc. Another example, soft drinks are served in pint glasses with lemons for paying guests but plastic cups for all inclusive guests. It feels like all inclusive guests are penalised for some reason. Evening / bar snacks are almost non existent so fill up on dinner! Overall however - decent value for money.

Rooms needs refurbish