The hotel is situated in beautiful surroundings and we were lucky to be given a stone cottage apartment with outside decking overlooking the pond and grounds. Beautiful! The staff were all very pleasant but overstretched and and quite stressed at times. Breakfast was good but didn't run smoothly. The restaurant food and service was very good.The pool and spa were really lovely and the gym looked amazing. Don't rely on trying to get a taxi anywhere. Our main reason for staying here was to visit family for a birthday party. The hotel rang for a taxi twice and nothing turned up. We waited for a full hour and ended up having to drive. Fortunately me managed to get a taxi back but it was expensive. Lovely place to stay in , would be even better if they weren't trying to run on minimal staff . We would stay again because of the location and facilities.

A very nice stay breakfast good. 9.30 close is to early. Building needs updating

Stain on bed sheet, holes in the side of the plastic around bath, ceiling peeling, scaffold going up early in the morning on first and last day, only outside our room which we were not warned about. Not a fun wake up call. Food was overpriced for the quality, seemed only one young lad was actually working, clearly was overstressed. Pools ceiling has a hole in it, only had the lights on the bed dresser and a fake fire as light in the actual room. One light fitting had no bulbs in it.

great hotel

First day breakfast was sparse and no one to top up or tent Second day there was one person running around alone and by the time the food was topped up most guests had left The rooms were sub par , damp in the bathroom Lack of plugs and lighting in the rooms Gym is well equipped , the swimming pool is outdated Beautiful location and stuff over all very friendly

We upgraded as we were looking forward to a arelaving treat for me and my partner. The upgrade was supposedly their best room which was full of cobwebs in the lounge area the bedroom and the bathroom and their dust everywhere and even worse inside the wardrobe it was thick with dust unableto put clothes in their . The furniture was falling apart and pieces missing off bits of furniture also. After I booked i was told breakfast last call was 10.30 am . We turned up at 9.45 to be told breakfast had stopped at 9.30 so we had to leave early and go buy breakfast at a local cafe. Extremely disappointed with this stay honestly I wouldn't recommend it to anyone the facilities are ok but the rooms are terrible. Im going to get a refund as im upset with the service , cleanliness of the room and booking bed and breakfast to not be able to have breakfast as it was stopped at 9.30. Really disappointed better service hotels for the same money do not recommend.

Stayed here many times, Lovely hotel, but does look bit tired and needs a bit of TLC. Staff are very helpful, but the hotel is looking tired.

Staff pleasant, breakfast adequate, room run down and tatty did not live up to my expectation. A place where 2 of Henry VIII wives stayed was a plus so was the pleasant surroundings

I have stayed here before and this time was just as lovely as previous visits. Breakfast was great and the room was clean and spacious.

Very good

Lovely stay, clean and comfortable bedrooms. We really enjoyed our breakfast. We used the swimming pool and steam room twice, and the changing rooms and showers were very good. It was also a good price and we will be returning again soon.

The staff were excellent! They were friendly, polite and helpful it felt like they enjoyed working there. The food was really good too the portion sizes were spot on too, we only stayed one night but we had a relaxing time and enjoyed ourselves

Breakfast was lovely staff were wonderful and helpful had a lovely few days looking forward to going back later this year

The room was very clean, but very tired. The wallpaper was peeling off the walls the lights in the bathroom were flickering loads and took ages to turn on. The bath was very chipped and when you ran the taps the water leaked all across the top of the bath. The bed had lovely bedding but the bed was way too soft and ended up with snacking back in the morning. Room very hot as well.

Horel is in need of an upgrade Really outdated and poor condition. Rooms and decor are tired. Not much choice at breakfast

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The room is really outdated and not commensurate with what was paid for it. No heating on so entire stay was really cold.

Relaxing and well laid out Spa and gym. Very friendly staff and very welcoming Plenty of parking Rooms were warm and comfortable

Room was nice and clean. Mattress was a little uncomfortable. The staff were amazing nothing was too much trouble. Spa was so nice and relaxing. Plenty of parking with no issues

Yes, room warm, bed comfy,